Supervisor m.f - Hampstead

ERIC BOMPARD; Greater London; Sur place; GBP 29 000 - 36 000; Plein temps

Résumé du poste

Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store in London. The position is available immediately.

Lead client experience and sales while coaching the team to deliver premium service, maintain product knowledge, and uphold brand standards. You will manage stock, merchandising, and daily operations to ensure a high-performing boutique atmosphere.

Qualifications

• Previous experience in retail supervision, preferably in premium or luxury fashion.
• Strong leadership and interpersonal skills.
• Passion for client service and high-quality products such as cashmere.
• Proactive, organized, and results-driven.

Responsabilités

• Deliver a premium, personalised client experience and coach the team to high service standards.
• Maintain expert knowledge of the product range and train staff in selling techniques.
• Keep the boutique immaculate and uphold visual merchandising standards.
• Oversee stock deliveries, checks and regular counts to manage stock levels.
• Assist with scheduling, opening/closing procedures, and maintain a positive team spirit.
• Own daily, weekly and monthly sales targets and analyse KPIs to drive performance.

Connaissances

Retail supervision

Leadership

Customer service

Description du poste

Company Description

Since 1985, Bompard has cultivated cashmere excellence through its core values: heritage, sustainability, and a commitment to quality. Each creation is part of a unique legacy of craftsmanship, driven by a historic mastery of knitwear and a rare sensitivity to the material.

Icons of the contemporary wardrobe, Bompard pieces embody a timeless and confident French elegance. The House offers collections that resonate with the spirit of the times composed of refined, versatile essentials made from exceptional materials.

With a strong focus on international growth and digital development, Bompard is reinforcing its position as a leading name in responsible luxury, blending artisanal tradition with sustainable modernity.

Job Description

Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store.

The position is available immediately.

Main Responsibilities

Client Experience & Sales Leadership

• Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
• Support, coach and motivate the team to achieve outstanding service standards
• Handle complex client situations and build lasting loyalty
• Monitor individual and team sales performance, providing regular feedback

Product Knowledge & Brand Representation

• Maintain expert knowledge of the full product range (quality, care, past collections, styling)
• Train the team in product knowledge and selling techniques
• Embody the brand's image, values and standards at all times

Boutique Organisation & Visual Standards

• Keep the boutique immaculate (sales floor, stockroom and shared areas)
• Uphold merchandising standards and support visual updates

Stock Management

• Oversee deliveries and product checks
• Monitor stock levels, help prevent stock loss and follow up on special orders
• Help coordinate regular stock counts

Operations & Team Management

• Assist with scheduling and daily team organisation
• Support opening and closing procedures in line with company and security policies
• Foster a positive, collaborative and high-performing team spirit

Sales Performance

• Own daily, weekly and monthly sales targets
• Analyse performance indicators and implement action plans to meet and exceed KPIs

Qualifications

• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven

Additional Information

By joining Bompard, you become part of a French company renowned for its quality and unique cashmere expertise.

Ready to take on this challenge ?

We look forward to meeting you and sharing this adventure with you in London !