Supervisor - London Gatwick Airport - New Store Opening!

Pandora; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Supervisor for a new store opening at London Gatwick Airport. This exciting role involves leading a dynamic team, achieving sales targets, and ensuring exceptional customer service. With competitive hourly pay and a potential monthly bonus, the position offers opportunities for professional growth and development. Join a company that values sustainability and self-expression, while enjoying a range of benefits including employee discounts and a jewellery uniform allowance. If you're passionate about retail and ready to inspire a team, this is the perfect opportunity for you.

Benefits

Competitive hourly rate

Monthly bonus potential

Jewellery uniform allowance

Employee discount

Access to retail, hospitality, and entertainment discounts

Support for health and wellbeing

Incentives and gifts throughout the year

Qualifications

• Proven sales and leadership skills in a retail environment.
• Strong communication and adaptability to motivate the team.

Responsibilities

• Lead daily team briefs and motivate the team to achieve sales targets.
• Manage store operations including cashing up and stock management.
• Handle escalated customer complaints and build strong relationships.

Skills

Team Leadership

Sales Skills

Customer Relationship Management

Visual Merchandising

Communication Skills

Education

Experience in Retail

Job description

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NEW STORE OPENING - LONDON GATWICK AIRPORT

Opening in July 2025

Interview process from May 2025

Hire dates to cover training from June 2025

We offer competitive hourly pay, a monthly bonus of 10% if sales targets are achieved (with potential of 20% for stretch targets), a generous employee discount, annual jewellery uniform allowance, and other benefits. We seek a proactive, results-driven supervisor to lead our team, inspire high performance, and deliver world-class service.

Role Overview

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating the team, sharing product knowledge, conducting coaching sessions, and ensuring smooth store operations. Flexibility with working hours, including late nights and early mornings, will be discussed during interviews.

Key Responsibilities

1. Lead daily team briefs, share KPIs, motivate the team
2. Conduct store walks, monitor sales, understand visual merchandising
3. Handle escalated customer complaints
4. Achieve sales targets through effective selling
5. Build strong customer relationships
6. Manage store operations including opening/closing procedures, cashing up, administrative duties, stock management, and security

Candidate Profile

Ideal candidates are passionate team players with experience in retail, especially with leading brands or consumer products. They should demonstrate core values of dreaming, daring, caring, and delivering, with proven sales and leadership skills, excellent communication, adaptability, and a positive attitude.

Benefits

• Competitive hourly rate
• Monthly bonus potential
• Jewellery uniform allowance
• Employee discount
• Access to retail, hospitality, and entertainment discounts
• Support for health, wellbeing, and legal advice through Retail Trust
• Incentives and gifts throughout the year

Apply now to join our team. Pandora is committed to fair recruitment practices and encourages applications free from identity-related bias. Please inform us of any reasonable adjustments needed for interviews.

About Pandora

Pandora is a leading global jewellery brand known for accessible luxury, sustainability, and inspiring self-expression. With a presence in over 100 countries, Pandora employs 37,000 people worldwide and is committed to reducing its environmental impact.