Supervisor - London Gatwick Airport - New Store Opening!

Pandora A/S; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive supervisor to lead their dynamic store team. This role emphasizes driving sales, delivering exceptional customer service, and fostering a high-performing environment. With a competitive hourly pay and the potential for bonuses, this position offers a unique opportunity to thrive in a fast-paced retail setting. The ideal candidate will embody the brand's values and have a passion for retail, ensuring memorable experiences for customers. Join a company recognized for its commitment to excellence and a rewarding workplace culture.

Benefits

Monthly Bonus

Jewellery Allowance

Employee Discounts

Health and Wellbeing Support

Annual Uniform Allowance

Parties and Incentives

Qualifications

• Previous experience in retail or leading brands preferred.
• Strong communication and coaching skills are essential.

Responsibilities

• Oversee sales floor and motivate team to meet targets.
• Conduct daily team briefs and monitor sales figures.
• Handle cashing up and ensure store operations run smoothly.

Skills

Sales Experience

Customer Service Excellence

Communication Skills

Coaching Skills

Adaptability

Job description

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City: Gatwick South Terminal Horley,

Country/Region: GB

Application Deadline: -

Opening in July 2025

Interview process from May 2025

Hire dates to cover training from June 2025

Competitive hourly pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to meet targets, and providing world-class service, we'd love to hear from you!

In the UK, we are proud to be recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The supervisor is our brand ambassador. You will oversee the busy sales floor, motivate sales assistants to drive sales and excel in customer service, and support in creating memorable customer experiences.

Enjoying a fast-paced retail environment is essential. You will share product knowledge, run coaching sessions, and ensure store operations run smoothly. Supervisors will set personal KPIs and sales targets and lead by example.

Note that airport store hours may include late nights and early mornings, to be discussed during interviews.

What to expect from the role

• Conduct daily team briefs, share KPIs, and motivate the team to exceed them
• Perform store walks and understand visual merchandising's impact on sales
• Monitor sales figures and handle escalated complaints
• Achieve and surpass sales targets through effective selling skills
• Build strong relationships with customers by providing exemplary service

Store operations

• Act as key holder, ensuring proper opening/closing procedures
• Handle cashing up, till reconciliation, and administrative duties
• Assist with product deliveries and store stocking
• Operate tills, handle transactions, and escalate issues as needed
• Follow security policies to ensure safety

The successful candidate

Our supervisors embody the Pandora brand. The ideal candidate is a capable, passionate team player who can support their team to deliver an unforgettable in-store experience.

Previous experience with a leading brand or consumer products retailing is preferred. We seek individuals who demonstrate core values of dreaming, daring, caring, and delivering.

Ideal candidate qualities include:

• Proven sales and profitability experience
• A passion for customer service excellence
• Strong communication and coaching skills
• Adaptability to changing needs
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail and desirable products

Why work with us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10% (potentially 20%)
• Jewellery allowance to express your style
• Access to discounts through our benefits platform
• Support for health, wellbeing, and legal advice via Retail Trust
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and meet the criteria, apply now!

Pandora's recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related information such as photos, marital status, or age.

*Please inform us of any reasonable adjustments needed during interviews.*

ABOUT PANDORA

Pandora is the world's largest jewelry brand, known for accessible luxury jewelry crafted from high-quality materials. With over 6,800 points of sale in more than 100 countries, including 2,700 concept stores, Pandora aims to inspire self-expression and storytelling through its pieces.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions across its value chain by 2030. It is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.