Supervisor - London Gatwick Airport - New Store Opening!

Pandora A/S; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

Pandora A/S is seeking a proactive and results-driven supervisor for its busy store in Horley. The ideal candidate will be responsible for leading a high-performing team, driving sales, and providing exemplary customer service. Enjoy a competitive pay structure, monthly bonuses, and employee benefits in a recognized best workplace environment.

Benefits

Generous employee discount

Annual jewellery uniform allowance

Access to online benefits platform

Free health and wellbeing support

Monthly bonus opportunities

Parties, incentives and gifts throughout the year

Qualifications

• Prior experience with a leading brand in retail preferred.
• Proven ability to drive sales and profitability in store.
• Strong communication skills to coach a high performing team.

Responsibilities

• Oversee the running of the sales floor and motivate the team.
• Share product knowledge and run coaching sessions.
• Handle escalated customer complaints and monitor sales figures.

Skills

Communication

Customer Service

Sales Skills

Team Leadership

Adaptability

Job description

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City: Gatwick South Terminal Horley,

Country/Region: GB

Application Deadline: -

Opening in July 2025

Interview process from May 2025

Hire dates to cover training from June 2025

Competitive hourly pay,monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance and other excellent benefits!

We are currently seeking a pro-active, results driven supervisor to join the team in our store. If you thrive on taking the lead on retail operations, inspiring a high performing team to beat their targets and provide a world-class service, then we'd love to have you join us!

In the UK, we are very proud to have been recognised in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The role

The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.

Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team’s sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

Please be aware that our airport stores are open throughout the day. Your working hours may therefore include late nights and early mornings, but this will be discussed and determined throughout the interview process.

What to expect from the role

• Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
• Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
• Monitor store sales figures
• Handle serious complaints that have been escalated
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs

Store operations

• Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned
• Cashing up and reconciling the till systems
• Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
• Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
• Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
• Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

The successful candidate

Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge then this could be the opportunity for you. We look for people who demonstrate the ability to apply our company core values of dreaming, daring, caring and delivering in their role.

An ideal candidate will have:

• Proven experience in driving sales and profitability in store
• A passion for driving a culture of exemplary customer service
• Strong communication skills in order to establish and coach a high performing team
• The ability to be adaptable and flexible to changing business needs
• A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
• A well-presented appearance with a taste for desirable products and a passion for retail

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

• A competitive hourly rate of pay
• Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
• A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more
• Parties, incentives and gifts throughout the year

If you are looking for a new challenge and feel you have the relevant skills then don’t miss out! Please click apply to submit your application.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*

ABOUT PANDORA

Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.