Supervisor - Glasgow Fort (Part-Time, 24 Hours)

Pandora; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in the jewellery sector is seeking a proactive Supervisor for their Glasgow Fort location. The ideal candidate will excel in retail operations and customer service, driving sales and leading a high-performing team. This part-time role offers competitive pay and various employee benefits.

Benefits

Monthly sales bonus (up to 20%)

Annual jewellery uniform allowance

Employee discount

Access to discounts on retail, hospitality, and entertainment

Support for health and wellbeing

Qualifications

• Experience in retail, preferably with a leading brand.
• Proven sales and profitability driving experience.

Responsibilities

• Conduct daily team briefs and motivate the team.
• Monitor and analyze sales figures.
• Handle escalated customer complaints.

Skills

Customer Service

Communication

Sales

Coaching

Job description

Supervisor - Glasgow Fort (Part-Time, 24 Hours)

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We offer a competitive hourly rate, a monthly bonus of 10% if sales targets are met (potentially 20% for stretch goals), a generous employee discount, an annual jewellery uniform allowance, and other benefits.

We are seeking a proactive, results-driven supervisor to join our store team. If you excel at leading retail operations, inspiring high-performing teams to meet targets, and delivering world-class service, we'd love to hear from you.

Our recent recognition in the Sunday Times ‘Best Places to Work 2023’ highlights our commitment to a great workplace environment.

The Role

The supervisor acts as our brand ambassador, overseeing store operations, motivating sales staff, and ensuring excellent customer service. You will share product knowledge, run coaching sessions, and ensure smooth daily operations. Setting personal KPIs and sales targets is also part of your responsibilities.

Key Responsibilities

1. Conduct daily team briefs, share KPIs, and motivate the team to exceed them
2. Perform store walks to assess visual merchandising and commerciality
3. Monitor and analyze sales figures
4. Handle escalated customer complaints

Personal Sales

1. Achieve and surpass individual and store sales targets through effective selling techniques
2. Build strong relationships with customers by providing exemplary service and personalized approaches

Store Operations

1. Act as key holder, managing store opening and closing procedures
2. Handle cashing-up and till reconciliation
3. Assist with recruitment, investigations, and disciplinary procedures
4. Manage product and POS deliveries, and store stock
5. Operate tills and handle financial transactions, including returns and exchanges
6. Maintain store security and safety protocols

The Ideal Candidate

We seek a passionate team player with experience in retail, preferably with a leading brand or consumer products. Demonstrating our core values—dreaming, daring, caring, and delivering—is essential.

• Proven sales and profitability driving experience
• Excellent customer service skills
• Strong communication and coaching abilities
• Flexible and adaptable to change
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail and desirable products

Why Join Us?

We value our people and offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly sales bonus (up to 20%)
• Annual jewellery uniform allowance
• Employee discount
• Access to discounts on retail, hospitality, and entertainment
• Support for health, wellbeing, and legal advice via Retail Trust
• Incentives, parties, and gifts throughout the year

If you're ready for a new challenge and meet the criteria, click apply to submit your application.

Our recruitment process is transparent and fair, promoting equality and inclusion. Please refrain from including identity-related information in your application. If you need reasonable adjustments during interviews, let us know early.

About Pandora

Pandora is the world's largest jewellery brand, known for accessible luxury jewelry made from high-quality materials. With a presence in over 100 countries, more than 6,800 points of sale, and a commitment to sustainability, Pandora continues to inspire self-expression and storytelling through its jewelry.