Supervisor - Glasgow Fort (Part-Time, 24 Hours)

Pandora A/S; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a proactive supervisor for their Glasgow store. This part-time role involves leading a dynamic team to achieve sales targets while providing exceptional customer service. The ideal candidate will thrive in a fast-paced retail environment, motivating staff and ensuring smooth operations. With a competitive hourly rate, monthly bonuses, and generous employee perks, this position offers a rewarding experience in a supportive and vibrant workplace. Join a company recognized for its commitment to employee satisfaction and make a difference in the retail landscape!

Benefits

Competitive hourly pay

Monthly bonus of 10%

Annual jewellery uniform allowance

Employee discount

Access to benefits platform

Support for health and wellbeing

Parties and incentives throughout the year

Qualifications

• Proven sales experience and a passion for exceptional customer service.
• Strong communication and coaching skills are essential.

Responsibilities

• Motivate the team to surpass sales targets and handle escalated customer complaints.
• Manage store operations, including cashing up and administrative duties.

Skills

Sales and profitability experience

Customer service

Communication skills

Coaching skills

Adaptability

Positive attitude

Job description

Supervisor - Glasgow Fort (Part-Time, 24 Hours)

City: Glasgow

Country/Region: GB

Application Deadline: -

Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to meet targets, and providing world-class service, we'd love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’ as one of only 11 in the ‘very large’ employers category.

The Role

The supervisor acts as our brand ambassador, overseeing the busy sales floor, motivating sales assistants, and supporting them in creating memorable customer experiences.

This role requires thriving in a fast-paced, sometimes high-pressure retail environment. You will share product knowledge, run coaching sessions, and ensure smooth store operations. Supervisors will set personal KPIs and sales targets, leading by example.

Responsibilities

1. Hold daily team briefs, share store KPIs, and motivate the team to surpass them.
2. Conduct store walks, understand visual merchandising, and monitor sales figures.
3. Handle escalated customer complaints.
4. Achieve and exceed sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity.
5. Build strong relationships with customers by providing exemplary service tailored to individual needs.

Store Operations

1. Act as key holder, ensuring proper opening/closing procedures.
2. Manage cashing up and till reconciliation.
3. Assist with administrative duties, recruitment, investigations, and disciplinary actions.
4. Support product and POS deliveries, and operate the till system.
5. Follow security policies to ensure safety on the shop floor.

The Successful Candidate

Our supervisors are ambassadors of Pandora. The ideal candidate is a capable, passionate team player supporting their team to deliver an unforgettable Pandora experience.

Experience with leading brands or retailing desirable. We seek individuals who embody our core values: dreaming, daring, caring, and delivering.

Requirements

• Proven sales and profitability experience.
• Passion for exceptional customer service.
• Strong communication and coaching skills.
• Adaptability to changing needs.
• Positive attitude and enthusiasm for Pandora.
• Well-presented with a passion for retail and desirable products.

Why Work With Us?

We value our people and offer a competitive rewards package, including:

• Competitive hourly pay.
• Monthly bonus of 10% (potential 20%).
• Annual jewellery uniform allowance.
• Employee discount.
• Access to benefits platform with retail, hospitality, and entertainment discounts.
• Support for health, wellbeing, and legal advice through ‘Retail Trust’.
• Parties, incentives, and gifts throughout the year.

If you're ready for a new challenge, apply now!

Our recruitment process is transparent and fair, promoting equal opportunity. Please refrain from including identity-related details in your application. If you require reasonable adjustments, inform us promptly.

About Pandora

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery crafted from high-quality materials. With over 100 countries, 6,800 points of sale, and 2,700 concept stores, Pandora promotes self-expression through meaningful jewellery.

Headquartered in Copenhagen, Pandora employs 37,000 worldwide, using recycled silver and gold. Committed to sustainability, Pandora aims to halve greenhouse gas emissions by 2030. Listed on Nasdaq Copenhagen, Pandora generated DKK 31.7 billion (EUR 4.2 billion) in 2024.