Supervisor - Full-time - Holborn

Redemption Roasters; Greater London; Sur place; GBP 23 000 - 29 000; Plein temps

Résumé du poste

Redemption Roasters in Holborn is seeking Supervisors/Senior Baristas to lead shifts, uphold high hospitality standards, and support programme participants. You will take charge when senior managers aren’t on site, guiding the team with focus and energy across service.

Join a mission-driven team dedicated to great coffee and social impact, ensuring quality, efficiency, and a welcoming guest experience on every shift.

Qualifications

• Demonstrated leadership on busy shifts.
• Ability to maintain hospitality standards.
• Comfortable giving feedback to teammates.

Responsabilités

• Lead the team on shift when managers are offsite.
• Set the tone for warm hospitality and guest welcome.
• Assign roles, manage pace, and coach where needed.
• Ensure cleanliness, food, and safety standards.
• Open and close café responsibilities.
• Support newer team members with feedback.
• Model company values through communication and work ethic.

Connaissances

Leadership

Guest experience

Coaching

Shift management

Description du poste

At Redemption Roasters, we believe great coffee can change lives.

Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.

After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Holborn branch

Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported.

By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.

You Will:

• Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
• Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
• Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
• Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
• Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
• Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
• Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.

You Are:

• A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
• Focused on the guest experience – always watching, improving, and stepping in when needed.
• Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
• Comfortable giving feedback and flagging concerns when standards aren’t being met.
• Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
• Aligned with our mission and excited to support programme participants and new teammates alike.

We Will:

• Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
• Support you with coaching and feedback to help you move toward more responsibility and future progression, if that something that you want.