Assistant Manager

Redemption Roasters; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Redemption Roasters in Holborn is hiring a full-time Assistant Manager to support the Café Manager, lead shifts, and help build a team that delivers exceptional hospitality.

You will oversee day-to-day operations across front-of-house and kitchen, coach staff, manage stock and compliance, and champion the company's mission to train and support people on release.

Qualifications

• 2+ years cafe/restaurant management or supervisor experience.
• Right to work full-time in the UK.
• Weekend availability.

Responsibilities

• Lead day-to-day operations and shifts, stepping up when the manager is away.
• Motivate and guide the team to deliver excellent hospitality and quality coffee.
• Coach team members with clear, constructive feedback to grow skills and confidence.
• Oversee service across front-of-house and kitchen, leading by example.
• Manage stock, cleanliness, and compliance to keep the cafe running smoothly and safely.
• Uphold and reinforce Redemption Roasters' mission and values with participants and staff.
• Communicate insights and ideas to the manager to improve team performance.

Skills

Cafe/Restaurant management

Job description

Do you thrive in fast-paced hospo environment and love supporting teams to do their best work?

At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release - often in our own cafés.

We're looking for a full-time Assistant Manager to help lead our Holborn coffee shop.

You'll support your manager day-to-day, lead brilliant shifts, and help build a team that delivers fantastic hospitality and real social impact.

You Will:

• Support the Coffee Shop Manager in leading day-to-day operations, stepping up to lead the café in their absence.
• Motivate and guide your team through busy shifts, setting the tone for excellent hospitality, product quality, and pace.
• Uphold standards by coaching in the moment, sharing clear, constructive feedback, and helping team members grow in skill and confidence.
• Work across all areas of the café - from barista to kitchen - leading by example.
• Take responsibility for stock, cleanliness, and compliance on shift, ensuring everything runs smoothly and safely.
• Reinforce our mission and values, helping programme participants and newer team members feel supported, included, and set up for success.
• Communicate effectively with your Manager, sharing insights and ideas to help drive team performance and engagement.

You Have:

• Minimum 2-years cafe or restaurant management, supervisor or senior barista experience.
• Right to work full-time in the UK.
• Weekend availability.

You Are:

• A strong, steady presence on the floor - you know how to keep a team focused, calm, and motivated during service.
• Passionate about great hospitality and quality coffee - and you inspire others to take pride in the details.
• Proactive and hands-on - you don't wait to be asked and are always looking for ways to improve the shift.Skilled in giving feedback and confident in making decisions under pressure.
• Aligned with our mission and values - you lead with empathy, structure, and consistency.
• A team player who can both follow direction and take initiative when it counts.

We Will:

• Support your growth with clear expectations, training and development, and regular check-ins.
• Offer you the chance to play a senior role at a café that's doing things differently - where quality and impact go hand in hand.

Equality and diversity Statement

Redemption Roasters is an international and multicultural business with customers, suppliers, and employees from across the globe. Fostering diversity in the workplace is both right and good for business. Gender, belief, ethnicity, origins, disability, sexual orientation, marital status, age or history of incarceration doesn't matter. If you perform, you'll fit in, whoever you are. We welcome applications from people with backgrounds traditionally underrepresented in the specialty coffee industry.