Supervisor - Full Time

JDSPORTS; Aylesbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Sports is seeking a Customer-Facing Supervisor to help run the shop floor and uphold the brand's high service standards. You will support colleagues across shifts, supervise daily tasks, and ensure presentation and store performance meet JD expectations.

You will deliver excellent customer service, monitor service levels, assist with product placement, keep the store tidy, and help with opening/closing procedures and till operations.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication

Attention to detail

Retail knowledge

Team leadership

Job description

This is JD. Born in 1981. Built for Now.At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.This is your moment. This is JD. Are you in?Role OverviewAs a Supervisor, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You play an active role in supporting colleagues throughout each shift, helping to maintain high standards of service, presentation and store performance. You’ll also support daily operational tasks as directed by Store Management.Key Responsibilities• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.Skills & Experience Required• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.• Strong communication skills with the ability to guide and support colleagues on the shop floor.• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.Desirable Attributes• Positive and proactive leader who enjoys supporting colleagues and contributing to a busy retail environment.• Effective problem-solver with strong customer service and resolution skills.• Interest in visual merchandising and product presentation.• Team-focused mindset with a positive, supportive approach.We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.Thank you for your time#JD