Supervisor

JD Sports Fashion; Saint Helier; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount

Gym membership

Personal development opportunities

Job summary

JD Sports Fashion in Jersey is seeking a dedicated Supervisor to help run the shop floor and uphold the high service standards customers expect. You will lead by example, guide colleagues on shift, and support daily store operations from opening to closing while maintaining brand presentation.

The role requires prior supervisory or team-leader experience in fast-paced retail, strong communication, attention to detail, and a passion for retail trends and JD Group values.

Qualifications

• Experience supervising or leading teams in fast-paced retail or customer-facing environments.
• Strong communication skills and ability to guide colleagues on the shop floor.
• Attention to detail to uphold service, presentation and store standards.
• Passion for retail, trend awareness, and promoting JD Group values.

Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and guiding customers to the full product range.
• Maintain visual and operational standards by keeping the shop floor clean, organized, and aligned with brand expectations.
• Assist with daily operational duties including opening/closing procedures and till operations.

Skills

Supervisory experience

Retail operations

Customer service

Communication skills

Brand presentation

Job description

This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry. We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them. This is your moment. This is JD. Are you in? Role Overview As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Desirable Attributes

• Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
• Confident problem-solver with strong customer-resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully. As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day. We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time #JD