Supervisor (FT) Solihull

Fraser Hart; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Commission based on sales

Staff discount

Annual leave

Pension scheme

Uniform allowance

Refer top talent scheme

Health & wellbeing support

Bike to work

Volunteer day

Social events

Job summary

Fraser Hart in Solihull is seeking a proactive Store Supervisor to lead a premium jewellery team. You will inspire colleagues, deliver outstanding customer experiences and uphold the Fraser Hart standards across luxury product ranges.

In this role you will drive sales targets, coach team members, and deputise for store management when required. A background in premium retail and strong interpersonal skills are essential.

Qualifications

• Experience leading teams to deliver outstanding customer experiences.
• Experience in premium or luxury retail environments is preferred.
• Able to train, coach and give feedback to staff.

Responsibilities

• Lead by example to create exceptional customer experiences.
• Achieve personal and help the team meet sales targets.
• Act as a brand ambassador and uphold store values.
• Motivate and train the team to reach their best.
• Oversee daily store operations and adhere to policies.

Skills

Leadership

Team motivation

Communication

Customer focus

Proactive attitude

Supervisory experience

Flexible scheduling

Fast learner

Job description

We are passionate about making people feel special by delivering world class luxury shopping experiences to our customers. We’re not here to simply sell a product. We’re here to connect with our customers and create lasting memories. We impress them with exceptional knowledge of our exclusive product ranges and premium brands.If you have a passion for inspiring and motivating sales teams to deliver outstanding customer experiences and would like to play a key role in supporting the management team to drive the business while ensuring that all standards, policies, and procedures are adhered to, we have an exciting opportunity for you.

ABOUT YOU

• Passionate about inspiring and motivating the team to deliver outstanding experiences to our customers
• Fascinated by our products and have a love for all things jewellery, diamonds, and watches.
• A team player who is committed to helping and supporting colleagues when needed
• A great communicator with excellent interpersonal skills and a genuine interest in interacting with others.
• Proactive with a positive can-do attitude.
• Self-motivated and driven to achieve great results.
• A fast learner who is keen to embrace new challenges and develop your leadership skills
• Experience in a supervisory / leadership role ideally within a premium or luxury retail environment.
• Flexible and available work late nights, weekends, and key trading dates.

WHAT YOU’LL BE DOING

• Lead by example in creating great customer experiences
• Consistently achieve personal sales targets and support the team to achieve their personal sales targets.
• Be a role model for the brand and live by our values (passion, teamwork, respect and trust, positivity, love learning)
• Create an atmosphere where guiding and motivating the team to success is at the core of everything you do.
• Train, develop and give feedback to the team to help them to become the best that they can be.
• Oversee the completion of daily and weekly store tasks by following store standards, policies, and procedures.
• Create a luxury retail environment with high standards of visual merchandising and replenishment.
• Deputise for store management in their absence by taking responsibility of daily store operations.

WHAT’S IN IT FOR YOU

When you join us, we’ll give you everything you need to get off to a great start; a full induction, excellent training and a Store Development Coach that will support you during your first few months.We value our teams for always going the extra mile and reward this with great benefits, including:

• Commission scheme based on sales performance.
• A generous discount scheme for you, your family, and friends
• Annual leave that will increase with length of service
• Holiday purchase scheme
• Pension Scheme
• Uniform allowance
• Refer Top Talent Scheme
• Mental health, wellbeing and legal support from our expert health and wellbeing partners Health Assured
• Bike to work scheme.
• A Volunteer Day with a charity of your choice
• Social events and activities throughout the year with our Time for Wellness and Recognition scheme

We are an equal opportunities employer

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