Supervisor - FB Newcastle

The Big Table Group; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay

Tronc opportunities

Flexible shifts

Employee discounts

Wellbeing & support

Apprenticeships & development

Shift meals

early wage access

Exclusive savings

Team celebrations

Job summary

Frankie & Benny’s in Newcastle is seeking a Front of House Supervisor to lead the floor, coordinate shifts with the management team, and ensure guest experiences are outstanding.

You’ll mentor a friendly team, deliver smooth service during busy periods, and help create a welcoming environment where guests feel valued and cared for. Previous hospitality supervisory experience is a plus, and a positive attitude is essential.

Qualifications

• Experience in a supervisory or team-lead role in hospitality.
• Strong guest service and communication skills.
• Ability to work flexible shifts including weekends.

Responsibilities

• Open and close the restaurant securely and confidently.
• Lead the floor and coordinate shifts with the management team.
• Support Front and Back of House teams and build strong relationships.
• Deliver standout service to ensure every guest leaves happy.
• Bring energy to a fast-paced, high-energy environment.

Skills

Leadership

Guest service

Communication

Job description

Step Up and Lead the Floor – Become a Supervisor at Frankie & Benny’s!

At Frankie & Benny’s, we believe the best moments in life are shared—over pizza, burgers, laughter, and unforgettable memories. If you love great food and great vibes, and you’re ready to lead a team that delivers amazing guest experiences, we’d love to welcome you as a Front of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so we offer:

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone– We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a seat at our table for you!
• Flexible Working– Contracts that fit your lifestyle.
• Awesome Discounts– 50% off food and drink across all Big Table Group brands, plus 25% off for friends & family.
• Wellbeing & Support– Our Employee Program includes a 24/7 virtual GP, mental health support, second medical opinion service, and more.
• Career Growth– Fully funded apprenticeships and development opportunities (Hospitality Supervisor Level 3).
• Perks & Rewards– Free meals on shift, early access to wages, discounted gym memberships, and exclusive savings on theme parks, shopping, and more!
• Team Celebrations– Competitions, team parties, and chances to win e-points to spend on your favourite retailers.

What You’ll Do as a Supervisor:

• Open and close the restaurantsecurely and confidently.
• Lead the floor– Work closely with the Management Team to run smooth, successful shifts.
• Be the go-to person– Support both Front and Back of House teams and build strong relationships.
• Deliver standout service– Make sure every guest leaves with a smile.
• Thrive in the buzz– Bring energy and confidence to a fast-paced, high-energy environment.

Who We’re Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we’re looking for.

AtFrankie & Benny’s, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know – we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you – your personality, enthusiasm, and love for looking after guests.

What’s the process?

Application → CV review → interview → offer and onboarding

You don’t need loads of experience – just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you toFrankie & Benny’s