Supervisor – Dry Stores

Do & Co Airline Catering; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

On-Site Role

Refer a Friend Scheme

Free meals on site

In-house training

Global opportunities

Industry-leading company

Job summary

DO & CO London is seeking an experienced operations leader to oversee on-site catering teams, ensuring top-tier service for luxury airline clients. You will lead shift planning, drive performance, and uphold health, safety, and quality standards across the unit.

Joining DO & CO offers the chance to work with a renowned luxury gourmet entertainment group, develop leadership capabilities, and contribute to delivering exceptional in-flight dining experiences on a global stage.

Qualifications

• Confident in leading a team with a problem-solving mentality.
• Passion for high-end cuisine and service.
• Professional, can-do attitude and team-focused mindset.
• Champion for change and continuous improvement within the unit.
• Meticulous attention to detail and data-driven decision making.
• Strong relationships, mentoring, and team motivation.
• Clear, engaging English communication skills, both written and verbal.
• Flexible, decisive and adaptable to changing partner needs.
• Hands-on understanding of unit operations and practical improvement actions.
• Experience in a similar role or in a fresh-food sector.
• Proficient in Excel with reporting capabilities.
• Flight catering system knowledge is preferred.
• Awareness of KPIs and financial aspects.
• Flight handling in the Dry Stores area.

Responsibilities

• Strategically and effectively supporting the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• Understanding of functional and departmental goals as well as overall DO & CO business strategy
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency
• Ensuring operations adhere to SOPs, Health and Safety, Food safety and all legal requirements
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with section managers and stakeholders
• Driving success by managing team performance, development and succession planning
• Ensuring the development, implementation and evaluation of policies and procedures
• Continuously improving own skills and knowledge including technical and leadership aspects
• Maintaining good working relationships with DO & CO family members, partners and vendors
• Forward-thinking leadership to exceed targets while maintaining team culture and OTIF performance
• Taking responsibility for actions, supporting team, and celebrating successes
• Communicating status reports to upper management
• Trains employees for their role and manages shift plans
• Supervising in the Dry stores department, knowledge of every station
• Handling queries and completing required reports and paperwork
• Managing the entire shift

Skills

Team leadership

Communication

Problem solving

Change management

Customer service

Education

Bachelor's degree preferred

Tools

Excel

Flight systems

Job description

Unsere Benefits

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-Site Role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Strategically and effectively supporting the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• Understanding of functional and departmental goals as well as overall DO & CO business strategy
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
• Driving success by proactively managing team performance, provide development and succession planning opportunitiesEnsuring the effective development, implementation and evaluation of policies and procedures, ensuring their consistent and compliant application
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
• Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders
• Forward, strategic thinking leader always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members
• Taking responsibility for all your actions, support your team, and celebrate successes as a family
• Communicate and updates the status reports to upper management
• solve workplace challenges or conflicts ,Trains employees for their role
• Managing shift plans, tracker
• Supervising in the Dry stores department, knowledge of every station
• Able to handle queries, complete the required reports and paperwork
• Able to manage the entire shift

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands‑on approach
• Previous experience in a similar role or experience within a fresh food industry related sector
• Highly proficient in excel with excellent working knowledge of reporting
• Previous flight catering system knowledge
• Good working knowledge of KPI’s and financial awareness
• Flight handling in Dry Stores area

Additional Information

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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