Supervisor - Costa

Moto; Grantham; On-site; GBP 27,000; Full time

Job summary

Join a forward-thinking company as a Supervisor, where you'll be the right arm to the store manager, leading a team in delivering exceptional service in the UK's favorite coffee shop. In this role, you will inspire your team, maximize profits, and ensure top-notch customer experiences. With fabulous development opportunities and a supportive work environment, this position is perfect for those looking to grow their career in management. If you have a passion for leadership and customer service, apply today and be part of a team that transforms the rest stop experience!

Benefits

Annual bonus up to £3,445pa

Up to 60% colleague discount

Enhanced benefits including pension

Funded qualifications for career growth

Qualifications

• Previous experience leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.

Responsibilities

• Lead teams to achieve excellent brand standards and customer service.
• Maximise profit by driving sales and controlling costs.

Skills

Leadership

Customer Service

Communication Skills

Decision Making

Job description

Supervisor

£26,900 per annum - 40 hours per week

Address: Grantham Services, A1 Gonerby Moor, Grantham, Lincolnshire, NG32 2AB

As a Supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea, and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.

What we offer our Supervisors:

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team is highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor, or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant, or crew member looking for that next step. We want to hear from you!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

Where our customer’s journey pauses, yours just begins.

Apply today!

*Please note internally this role is called Team Leader

INDTL