Supervisor, Client Engagement

R/GA; New York; On-site; GBP 68,000 - 83,000; Full time

Job summary

R/GA in Los Angeles, CA, is seeking a Supervisor, Client Engagement to lead multiple projects from kickoff to delivery, ensuring client satisfaction and team success in a hybrid setting. You will create and manage project plans, budgets, and contracts, monitor progress, and remove obstacles.

The role handles projects in the $500K–$1M range with end-to-end ownership. The ideal candidate has 5–8 years in digital agency project management, strong client relationships, entrepreneurial thinking, and

Qualifications

• 5–8 years of project management experience in digital agency environments.
• Broad experience across fully integrated campaigns (web, mobile, video, brand, social, and strategic consulting).
• Strong interest in sports to engage in daily client conversations and ideation.
• Track record of multitasking in a fast-paced creative environment.
• Proven experience managing complex projects (often $500K–$1M) with end-to-end ownership.
• Proficiency with project management methodologies, tools, and estimation (top-down/bottom-up).

Responsibilities

• Lead the planning and delivery of multiple projects, ensuring scope, timelines, and budgets are met.
• Serve as the day-to-day client point of contact with mid-level clients and collaborate with leadership.
• Proactively anticipate risks, identify solutions, and elevate issues when needed.
• Facilitate success criteria, monitor KPIs/ROI, and conduct post-project reviews.
• Draft, negotiate, and present statements of work and budget adjustments.
• Support organic growth by contributing to proposals and sourcing case studies.
• Collaborate with craft leads to staff projects and balance utilization and delivery.
• Advocate for world-class creative work and align with strategy.

Skills

Project management

Client engagement

Leadership

Communication

Financial acumen

Stakeholder management

Tools

Spreadsheets

Project planning software

Job description

About R/GA

In our 40-year history, we’ve changed a lot—from a culture-defining film title studio (Superman, Alien, Ghostbusters); to an interactive advertising agency; to an award-winning product and marketing agency with design, technology, communications, ventures and IP practices. We like change, and like to navigate our clients through it too.

Our approach to work is always human first. This unwavering focus helps us create meaningful and memorable experiences that live across digital platforms and often blur the line between the digital and real worlds. We believe disruptive thinking happens when you collide experts in design, technology and culture.

About the role

As a Supervisor, Client Engagement at R/GA, you’ll step into a leadership role where you manage projects from kickoff to delivery, ensuring both client satisfaction and team success. You’ll oversee multiple small projects and/or clients, taking full ownership of day-to-day responsibilities while drawing on the support of senior leadership for larger challenges.

At this stage, you are a hybrid leader, balancing project management, client engagement, and entrepreneurial thinking. You’ll create and manage project plans, budgets, and contracts; track progress; and proactively remove obstacles to keep the team moving forward. You’ll also be responsible for managing projects in the $500K–$1M range autonomously.

We’re looking for someone who is both proficient in their craft and eager to elevate their skills. You’ll know how to leverage R/GA’s global network of talent, bring in the right expertise at the right time, and spot growth opportunities across your accounts. Ultimately, you’ll play a pivotal role in strengthening client relationships, driving operational excellence, and delivering impactful work.

Here’s what you should know if you want to be a Supervisor, Client Engagement at R/GA

On any given day you might

• Lead the planning and delivery of multiple projects, ensuring scope, timelines, and budgets are met
• Serve as the day-to-day client point of contact with mid-level clients, partnering with Client Engagement leadership to manage expectations and build trust
• Proactively anticipate risks, identify solutions, and elevate issues appropriately
• Facilitate project success criteria, monitor performance against KPIs/ROI, and run post-project reviews to capture learnings
• Draft, negotiate, and present Statements of Work and budget adjustments (PCNs), ensuring financial health across projects valued $500K–$1M
• Support organic growth by contributing to proposals, sourcing case studies, and helping build client-ready deliverables
• Collaborate with craft leads to staff projects effectively, balancing utilization and project success
• Advocate for world-class creative work, ensuring quality assurance and strategic alignment

The ideal person

• Thrives in a hybrid role at the intersection of project management, client engagement, and leadership
• Has a strong understanding of how business decisions affect teams and projects across the organization
• Is skilled at building strong client relationships, reading between the lines of feedback, and guiding work to stay on strategy
• Demonstrates entrepreneurial thinking, spotting opportunities, reallocating budgets, and enabling the best work possible
• Brings curiosity and industry awareness, staying up to date on client news, trends, and best-in-class work
• Serves as a role model for collaboration, professionalism, and ethical leadership

You bring

• 5-8 years’ experience in project management in digital agency environments.
• Broad experience spanning fully integrated campaigns (i.e. web, mobile, video, brand, social, and strategic consulting, including work on owned channels, vendor partnerships, and talent-driven collaborations, etc.).
• Strong interest in sports to comfortably participate in daily client conversations, foster relationships, and support creative ideation.
• A track record of multi-tasking in a fast-paced creative environment
• Proven experience managing complex projects, ideally $500K–$1M in scope, with end-to-end ownership
• Proficiency in project management methodologies, tools (spreadsheets, project planning software), and estimation (top-down/bottom-up)
• Experience in scoping, scheduling, workflow management, and change management
• Strong financial acumen: budget drafting, forecasting, variance analysis, and revenue tracking
• Solid client management and presentation skills, with a track record of building trust with mid-level clients, navigating fast-paced feedback, clarifying objectives, and balancing cross-functional team priorities.
• Ability to design thoughtful staffing plans, working with craft and talent leads to optimize resources**.**

*This role is based in Los Angeles, CA. Candidates must be located in the LA area. This position offers a hybrid work model, with regular in-person collaboration and client meetings.

The hiring range for this position is $90,000 to $110,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s applicable skills, pertinent experience, and qualifications.