Supervisor- Chucs- Harrods

CHUCS Bar and Grill; Hounslow; On-site; GBP 26,000 - 36,000; Full time

Job summary

CHUCS Bar & Grill in Hounslow is seeking an experienced front-of-house supervisor to manage the restaurant day to day, ensure service standards, and implement company policies.

You will lead the front-of-house team, upsell, handle customer queries and complaints, and work with senior staff to maintain health, safety and brand standards across all shifts.

This role requires flexibility to work 5 days out of 7 including weekends and a friendly, professional approach.

Qualifications

• Experience in hospitality and front-of-house roles.
• Ability to upsell and maintain brand standards.
• Knowledge of food and wine is preferred.

Responsibilities

• Maintain service standards and manage day-to-day operations.
• Oversee cash handling and health/safety compliance.
• Train and develop new staff.
• Promote CHUCS Bar & Grill brand and values.

Skills

Customer service

Upselling

Food and wine knowledge

Job description

Main function of post:

The day-to-day management of the restaurant ensuring service standards are met and company policies and controls are implemented

Supervisory responsibilities:

Of all the front of house employees

Hours:

Significant flexibility will be required to meet business needs, working 5 days out of 7 including weekends

Main duties to include:

1. 
   

   Customer Service:

   
   
   
   
   • Ensuring that all restaurant employees meet the standards required when dealing with customers
   
   
   • A full food and wine knowledge to CHUCS Restaurant standards
   
   
   • Regularly upsell products
   
   
   • Ensure employees are smiling and looking like they are enjoying themselves
   
   
   
   


2. 
   

   Maintenance and Cash Controls (assist the Restaurant Management Team):

   
   
   
   
   • Ensure all cash handling procedures are carried out to company standard and that all differences are reported and investigated.
   
   
   • Maintenance issues are reported and logged
   
   
   
   


3. 
   

   Health and Safety/Food Hygiene:

   
   
   
   
   • Ensure current Health and Safety and Food Hygiene legislation is met
   
   
   • Work with the Club Management Teams and Executive Chef to ensure all areas of concern are dealt with, including up to date HACCP’s
   
   
   
   


4. 
   

   Customer complaints:

   
   
   
   
   • Deal with complaints and take full responsibility
   
   
   • Ensuring compensation is given at appropriate and agreed levels.
   
   
   • Reporting of all complaints to the Restaurant Management Team
   
   
   
   


5. 
   

   Training and Development:

   
   
   
   
   • Assist with the training and development of new employees
   
   
   
   


6. 
   

   Brand Development:

   
   
   
   
   • Ensure that the brand standards are met across the club.
   
   
   • Promote the brand and its values at all opportunities.
   
   
   • Adhoc projects.
   
   
   • Assisting in raising the profile of CHUCS Bar & Grill
   
   
   • Any other reasonable requests from the Company Directors