Supervisor - Bicester - LVMH Fashion Group UK

LVMH Fashion Group UK; Bicester; On-site; GBP 25,000 - 38,000; Full time

Job summary

A leading luxury retail company seeks a Supervisor for its Bicester store to embody the brand's image and lead a team to achieve sales targets. The ideal candidate will have extensive experience in luxury retail, excellent communication skills, and a commitment to customer service standards.

Qualifications

• Minimum of 3 years’ experience in sales in a luxury, high fashion environment.
• Fluency in English, additional languages are a plus.
• Passion for fashion and dedication to achieving targets.

Responsibilities

• Acting as a Brand Ambassador and driving team performance.
• Enhancing customer service and building relationships with clients.
• Monitoring sales performance and managing stock effectively.

Skills

Sales

Customer Service

Team Leadership

Education

Luxury Retail Experience

Job description

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As a Supervisor for one of our brands in Bicester, you will be an Ambassador of the brand, effectively motivating the team to maximise profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the brand's image.

Job responsibilities:

Brand Ambassador

• Excite and instill passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behavior that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Team Management/ Back Office

• Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager
• Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
• Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
• Responsible for the day-to-day needs of the business and administration.

Profile:

• A minimum of 3 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a LVMH Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Luxury Goods and Jewelry

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