Supervisor / Assistant Manager

Smokestak; London, Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant and dynamic restaurant team at a buzzing barbecue venue in London. As a restaurant supervisor, you will play a pivotal role in ensuring seamless operations and delivering exceptional guest experiences. Your leadership will inspire the front-of-house team, while your critical thinking will drive improvements in service delivery. This role offers a unique opportunity to work in a lively environment, where your passion for hospitality and commitment to excellence will shine. With a focus on personal development and exciting perks, this position is perfect for those eager to make a significant impact in the culinary world.

Benefits

50% staff discount on food and beverage

Cycle-to-work scheme

Cost price wine

International trips for top performers

In-house training for personal development

Supplier and producer trips

Staff trip programme

Qualifications including WSET

Charity donations

Team staff parties

Wholesome staff meals

28 days holiday

Pension provider

Qualifications

• Proven experience in a restaurant supervisory role.
• Strong passion for hospitality, food, and beverage.

Responsibilities

• Support management in restaurant operations and staff allocation.
• Deliver excellent guest experiences and handle complaints.

Skills

Hospitality

Customer Service

Critical Thinking

Team Leadership

Education

Experience in a similar environment

Tools

Microsoft 360

SharePoint

Lightspeed

SevenRooms

Workforce

Job description

We are looking for an experienced restaurant supervisor to join the SMOKESTAK team. The ideal candidate will have a natural warmth for people and feed off the adrenaline of a busy service. Working alongside a well-established management team, you’ll support the front of house team in ensuring we are delivering that same passion to all our guests through support and training. You’ll be a role model for all staff and spearheading what it means to run a dynamic London restaurant. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible and constantly looking for ways to drive the business forward.

Responsibilities

1. Collaborate with the management team for seamless operations, especially during service.
2. Take care of the opening of the restaurant, allocate staff to their section and brief the team before service.
3. Take care of the closing of the restaurant, send end-of-day reports to the senior team, do the cash-up.
4. Provide training to the new team members and help cover sections when needed.
5. Have the ability to deliver high standards consistently.
6. Ensure that the team follow company policies, as well as health & safety regulations.
7. Be a bastion of our brand and lead by example.
8. Deliver excellent guest experience and be able to deal with complaints if needed.

Requirements

1. Previous experience in a similar environment.
2. A love for hospitality, food, wine, and drink.
3. Basic grasp of Microsoft 360 and SharePoint.
4. Familiarity with software systems including Lightspeed, SevenRooms, Workforce desirable but not essential.

We offer

1. 50% staff discount on food and beverage at all sites.
2. Cycle-to-work scheme.
3. Cost price wine through our suppliers.
4. International trips for top performers.
5. In-house training dedicated to your personal development.
6. Trips to meet suppliers and producers.
7. Staff trip programme to meet farms, fish markets, and vineyards.
8. We offer qualifications, including WSET, health and safety, food training.
9. Company donations to charities our staff feel are close to home.
10. Whole team staff parties.
11. Wholesome staff meals, end of service drinks.
12. 28 days holiday [including bank holidays] per year.
13. Pension provider | The People’s Pension.

Experience: Required
Employment: Full-time
Salary: £16 – £17 hourly
Starting time: Immediate start!

About Smokestak

A buzzing barbecue restaurant with an open kitchen and an industrial feel. Highlights include the brisket and ribs: these are brined, oak-smoked, coated with a sweet and sour BBQ sauce and chargrilled – the results being unctuous and incredible.