Supervisor, Ashford

Marston's; Ashford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

30% staff discount at pubs/restaurants

Secure hours contract

Meal deal £4.50 on shift

Flexible/part-time hours

Rewards platform

Health screening discounts

Long service awards

Gym discounts

24-hour GP helpline

Mortgage advice

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Job summary

Marston’s in Ashford is looking for a hands-on Supervisor to lead our pub team and create moments of joy for guests. You’ll coach the team, maintain high standards of service and work closely with management to ensure smooth daily operations.

If you’re people-focused and thrive in a busy, fun environment with clear progression, this is your next step. We offer a 30% staff discount, flexible hours, meals on shift, and apprenticeships to grow with us.

Qualifications

• Experience in a Supervisor or Team Leader role.
• Ability to lead and motivate a team to deliver great guest experiences.
• Experience opening/closing, stocking and cashing up.
• Strong customer service and role-modeling standards.
• Ability to think on your feet and take initiative.
• Responsible for smooth shift operation in the absence of senior management.

Responsibilities

• Lead and motivate the pub team to deliver memorable guest moments.
• Work with pub management to run the business efficiently and profitably.
• Open and close the pub, manage stock and cash handling.
• Be a role model for outstanding customer service.
• Ensure shifts run smoothly when the wider management team is away.

Skills

Leadership

Customer service

Team coordination

Operational tasks

Initiative

Shift management

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll: Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you: If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.