Supervisor

Marston's; Newmarket; On-site; GBP 23,000 - 28,000; Full time

Job summary

Marston’s is seeking a Supervisor to join our pub team in Newmarket. You’ll lead a busy, guest-focused team to deliver a welcoming experience and drive smooth service across shifts.

You’ll have experience in a similar supervisory role, be a natural leader, and thrive in a fast-paced environment. The role offers a supportive career path with opportunities to progress within Marston’s and enjoy a range of employee benefits.

Qualifications

• Experience in a Supervisor or Team Leader role.
• Opening/Closing, stocking and cashing up.
• Strong customer service as a role model.
• Ability to think on the spot and use initiative.
• Responsible for shifts and pub operations when senior team is away.

Responsibilities

• Lead and motivate the pub team to deliver great guest experiences.
• Ensure smooth running of shifts, opening/closing, cashing up.
• Role model for customer service and standards.
• Coordinate with pub management to run efficiently and profitably.
• Support a busy, varied, fast-paced environment with a positive attitude.

Skills

Team leadership

Customer service

Cash handling

Shift management

Initiative

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll: Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you: If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.