Supervisor - 16 Hour Permanent Contract

Seasalt; Stratford-upon-Avon; On-site; GBP 11,000 - 13,000; Full time

Benefits offered by this job

Hourly pay £13.60 per hour

31 days annual leave (FTE)

Uniform allowance

Employee discount 50%

Health Cash Plan with mental health GP

Employee Assistance Programme

Flexible benefits scheme

Enhanced family leave

Pension scheme 7% employer

Life assurance

Learning and development

Volunteer days

Inclusion Network

Job summary

Seasalt is seeking a Supervisor to join the Stratford-Upon-Avon team on a 16 hour permanent contract. You will support the Store Manager and Assistant Store Manager, lead the Sales Advisor team, and ensure excellent customer service while maintaining store standards.

You will drive sales, manage stock, and uphold health, safety and GDPR compliance, acting as a key-holder when required. A proactive, customer-focused leader with a strong retail mindset is essential.

Qualifications

• Coaching skills to inspire and develop the team.
• Excellent customer service and product knowledge.
• Proven leadership experience in a retail environment.
• Ability to monitor and drive KPI achievement.

Responsibilities

• Assist management in delivering a service culture focused on the customer.
• Lead Sales Advisor team to promote add-on services and omni-channel selling.
• Drive store sales, profitability and KPI attainment.
• Oversee visual merchandising and stock management.
• Train staff on brand knowledge and services.
• Communicate store performance to management and stakeholders.
• Support store operations, health and safety, and procedures.

Skills

Coaching

Customer service

Leadership

KPI tracking

Sales drive

Communication

Omni-channel selling

Job description

Originally selling workwear to local mariners and practical overalls to artists, our story began in a small shop in Penzance in 1981. Over the years we've grown into a leading UK lifestyle brand with over 80 shops across the UK and Ireland, 400+ wholesale partners and a thriving online business, but never losing touch of our roots.

Our passion for well-crafted clothing, exemplary customer service and connection to our local communities drives everything we do. As we continue to grow in the UK and internationally, we are focussed on delivering excellence across every touchpoint, whether that is at our warehouse, in store or through our customer service channels, building a team that shares our values.

Each employee plays a part in the success of Seasalt, and this was evidenced by our Drapers Award win of "Best Place to Work".

Our Supervisors take responsibility of the store and team members when required. They deliver exceptional customer service, ensure the shop always looks its best and support the Store Manager and Assistant Store Manager with the day-to-day running of the store.

We now have a fantastic opportunity for a Supervisor to join the Stratford-Upon-Avon team on a 16 hour permanent contract.

You'll Help Us By

• Supporting the management team in creating a service culture within the store team that puts the customer at the heart of everything they do
• Guiding the Sales Advisor team on how to recommend additional services to drive sales such as omni-channel selling, gathering customer data, and recommending add-on purchases
• Supporting the store leadership team with driving store sales, profitability and consistent KPI achievement
• Implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store
• Training the Sales Advisor team to have a thorough knowledge of our brand, products, design inspiration and services
• Communicating store performances to your team and key stakeholders around the business, providing regular feedback, highlighting any risks and opportunities to sales for the business
• Supporting your Store Manager with all store operations such as management of stock, loss prevention, escalation and incident reporting, health, and safety, GDPR, cash handling, key holder responsibilities and store safety standards amongst others
• Being a key-holder for the store and having sole responsibility for running the store when require

The Skills You'll Be Sharing With The Team

Coaching will come naturally to you; you'll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially, and working towards KPI’s will be really important to you and is key to this role.

Difficult situations don't phase you as you have an adaptable and resilient attitude, being able to respond positively to change. You'll be confident in giving feedback to all members of the team, along with sharing ideas with management on how to drive performance.

Why We Hope You'll Love Working With Us

The success of Seasalt is down to the skill and hard work of our team. We don't just want to attract the best and brightest people to come and work with us, we want you to stay and grow with us.

Benefits

• Hourly rate: £13.60
• 31 days (FTE) paid annual leave, increasing with length of service
• Uniform allowance
• Attractive 50% employee discount
• Health Cash Plan scheme to cover costs of everyday health expenses plus virtual 24/7 GP service
• Free access to our Employee Assistance Programme through Retail Trust with 24/7 support including mental health support and counselling
• Flexible benefits scheme to personalise your benefits package
• Enhanced family leave policies
• Pension Scheme with generous 7% employer contributions
• Life assurance programme
• Learning and Development opportunities
• Do Good Things with our two days per year paid volunteering opportunities
• Employee networks to develop and provide support to our people, including the Inclusion Network
• 100’s of savings on top retailers and gym memberships through our discount hub

At Seasalt we have a brilliant team of people - they're what make Seasalt a fantastic place to work. We love to celebrate uniqueness, and are committed to making Seasalt a place where everyone feels they belong. As an inclusive employer, we want to invite a diverse range of candidates to apply for our roles. We aim to work flexibly where possible and value a range of perspectives - diversity of thought helps us to grow - so please apply if this is a role that would make you excited to come to work every day. We're happy to help with any adjustments to our recruitment process and beyond.

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