Supervisor

Naylor's Equestrian Llp; York and North Yorkshire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Bike Discount scheme

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships

Job summary

JD Sports is looking for a Supervisor to enhance customer service and operational standards on the shop floor. You will lead by example, guiding colleagues while supporting daily operational tasks.

The ideal candidate has supervisory experience and strong communication skills, ensuring a high-quality customer experience and promoting team collaboration. We offer a range of employee benefits such as a holiday allowance, staff discounts, and personal development opportunities.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail.
• Strong communication skills and confidence in guiding colleagues.
• Excellent attention to detail and high service standards.

Responsibilities

• Deliver excellent service by supporting customers and resolving queries.
• Monitor service levels to support sales performance.
• Maintain a clean, organized shop floor aligned with brand standards.
• Assist with daily operational duties including cashing up.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail passion

Job description

Role Overview

As a Supervisor you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

Key Responsibilities

• Deliver excellent service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills & Experience Required

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Desirable Attributes

• Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
• Confident problem-solver with strong customer-resolution skills.
• Interest in visual merchandising and product presentation.
• Team-focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.As a part of our successful and continually evolving company, you’ll be encouraged to embrace and uphold our strategic priorities: putting people first, at the forefront of digital innovation, staying deeply attuned to our customers, and pursuing operational excellence. We are always exploring new avenues for growth, and we welcome individuals who are passionate about making a positive impact every day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications