Supervisor

FLANNELS; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

FLANNELS, a luxury fashion destination, is seeking a driven Supervisor to join the team at their Thurrock location. In this role, you will deliver exceptional customer service, ensure brand standards, and support sales objectives while leading the team in a vibrant retail environment. You will enjoy a basic salary, bonuses, and various employee benefits including discounts and development courses.

Benefits

28 Days Holiday

50% Instore Uniform Discount

Discounted Gym Membership

Cycle to Work Scheme

Group Wide 20% Discount across all Frasers Group brands

Qualifications

• Ability to inspire and provide personalized customer service.
• Confident and assertive personality.
• Demonstrated ability to work in a fast-paced retail environment.

Responsibilities

• Provide a luxury selling experience to all customers.
• Achieve individual and team sales objectives.
• Support and coach the sales team.

Skills

Customer Service

Sales Targets Achievement

Product Knowledge

Team Leadership

Communication

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Supervisor to join our team in Thurrock. The opportunity.

As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the sales team
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

The Rewards:

• Basic rate salary £30,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount

The person.

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader