Supervisor

ghd hair; Trafford; Vor Ort; GBP 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

50% off products

Private medical

Ongoing training

Zusammenfassung

ghd hair is seeking a Supervisor for the Selfridges Trafford Centre store. You will lead the store team, drive sales, and ensure targets are met while maintaining brand standards and compliant operations. You report to the Regional Manager and work to grow sales revenue and customer loyalty.

Role requires hands-on leadership, premium retail experience, and a strong focus on customer service. Benefits include 50% off products, private medical, and ongoing training.

Qualifikationen

• Right to work in the UK.
• Ability to travel as required.
• Experience in Premium Retail/Beauty Halls.
• High level customer service experience.

Aufgaben

• Drive sales and ensure KPI targets are met by the team.
• Collate weekly/monthly sales figures and perform business analysis.
• Share trading insights and feedback to Regional Manager.
• Manage team rota and holidays, ensuring accuracy.

Kenntnisse

Leadership

Customer service excellence

Team management

Sales-driven

Jobbeschreibung

Store / Location: Selfridges Trafford Centre

Reports to: Regional Manager

Benefits: 50% off products, private medical, ongoing training

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

ABOUT THIS ROLE

The role of a supervisor is key to developing the business, ensuring a senior point of contact is available in stores with multiple team members, building customer loyalty and driving sales revenue to achieve targets set and above. The successful candidate will be responsible for the store team achieving sales targets, maximizing profitability, and ultimately growing sales revenue through raising the profile of ghd. The Supervisor will be accountable for their line reports pending the size of the team, always ensuring compliance and development They will take full ownership and responsibility for the business and report directly into the Regional Manager.

JOB ROLE AND RESPONSIBILITIES

• Proactively drive sales and ensure that KPI targets are met, personally and through the team - Strive to exceed these and instill a selling culture within the ghd space.
• Assess and collate weekly/monthly sales figures and business analysis - Report such information as and when requested.
• To share trading insights.
• Take ownership of personal and team performance.
• Always drive & ensure 100% compliance through team members.
• Ensure the visual and commercial presentation of the ghd counter is always maintained to the highest standard and aligned to the marketing vision.
• Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
• Prepare and submit high quality, timely, accurate and complete reporting as requested by ghd management.
• Complete team rota scheduling as per company guidelines.
• Manage team holidays and absence through company portal and ensure that this is accurate at all times.
• First point of call for all team People queries/issues and feed back to Regional Manager.
• Build and maintain relationships with external brands and stores to drive and maximise marketing and event opportunities.
• Attend all Regional and companywide training, conferences and conference calls.
• Ensure full compliance with host store rules and regulations.
• Promote a positive work environment by maintaining a respectful workplace and following ghd and store procedures
• Act in a position of seniority within the Region as agreed with the Regional Manager.

REQUIREMENTS

• Right to work in the location advertised.
• Ability to travel when required.
• Lead by example with enthusiasm and energy on a day-to-day basis, to deliver the Retail Strategy and ensure all work is completed to a high standard (accurate, timely, thoughtful) and in line with our brand values.
• Customer centric and relentless about exceeding expectations.
• Excellent timekeeping and attendance, ability to understand the importance of information and activities that are confidential to the Company.
• Demonstrate ownership and accountability.
• Resilience and dynamic to the nature of changing trends, market and business needs.
• Entrepreneurial mindset and enthusiastic about their career.
• Highly presentable and well-groomed to ensure a professional appearance.
• Ability to work on own initiative as well as part of a team.
• Supporting with onboarding of future team members.
• Experience in Premium Retail/Beauty Halls.
• High level customer service experience.

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

• Collaborative - We work together to create the extraordinary
• Creative - We foster creativity & excellence to create value for our brands and business.
• Courageous - We are agile, entrepreneurial & we own our future
• Connected - We stay connected and ensure we are always consumer first
• Committed - We are responsible for our impact on others & the planet

We're a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.
We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.