Supervisor

FB Stoke Trentham; Stoke-on-Trent; Presencial; GBP 12.000 - 18.000; Tempo integral

Benefícios oferecidos por esta vaga

Hourly pay & Tronc

Flexible contracts

50% off food & drink across Big Table

25% off for friends & family

Wellbeing support

Fully funded apprenticeships

Free meals on shift

Early wage access

Discounted gym memberships

Team events

Resumo da vaga

Frankie & Benny’s is seeking a Front of House Supervisor to lead a busy floor, ensuring warm welcomes, smooth shifts, and memorable guest experiences. You’ll coordinate front and back of house teams, mentor staff, and uphold service standards in a lively restaurant.

Join a friendly team with opportunities to grow, flexible contracts, and benefits that support wellbeing and development in hospitality.

Qualificações

• Previous hospitality supervisory experience is preferred but not required, with a positive attitude.
• Strong guest service and people skills to lead a busy floor.
• Ability to motivate and coordinate team.

Responsabilidades

• Open and close the restaurant securely and confidently.
• Lead the floor and work with the management team to run smooth shifts.
• Be the go-to person for front and back of house teams and build relationships.
• Deliver standout service to ensure guests leave smiling.
• Thrive in a fast-paced, high-energy environment.

Conhecimentos

Leadership

Guest service

Team coordination

Communication

Ferramentas

POS systems

Descrição da vaga

Step Up and Lead theFloor – Become a Supervisor at Frankie & Benny’s!

At Frankie & Benny’s, we believe the best moments in life are shared—over pizza, burgers, laughter, and unforgettable memories. If you love great food and great vibes, and you’re ready to lead a team that delivers amazing guest experiences, we’d love to welcome you as a Front of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so we offer:

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone– We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a seat at our table for you!
• FlexibleWorking– Contracts that fit your lifestyle.
• AwesomeDiscounts– 50% off food and drink across all Big Table Groupbrands, plus 25% off for friends & family.
• Wellbeing& Support– Our Employee Program includes a 24/7 virtual GP,mental health support, second medical opinion service, and more.
• CareerGrowth– Fully funded apprenticeships and developmentopportunities (Hospitality Supervisor Level 3).
• Perks& Rewards– Free meals on shift, early access to wages,discounted gym memberships, and exclusive savings on theme parks,shopping, and more!
• TeamCelebrations– Competitions, team parties, and chances to wine-points to spend on your favourite retailers.

What You’ll Do as a Supervisor:

• Openand close the restaurantsecurely and confidently.
• Leadthe floor– Work closely with the Management Team to run smooth, successful shifts.
• Bethe go-to person– Support both Front and Back of House teams andbuild strong relationships.
• Deliverstandout service– Make sure every guest leaves with a smile.
• Thrivein the buzz– Bring energy and confidence to a fast-paced, high-energy environment.

Who We’re Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we’re looking for.

At Frankie & Benny’s, our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know – we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you – your personality, enthusiasm, and love for looking after guests.

What’s the process?
Application → CV review → interview → offer and onboarding

You don’t need loads of experience – just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you to Frankie & Benny’s

Ready to bring yourenergy to the floor? and start your leadership journey withFrankie & Benny’s!