Supervisor

C2crestaurants; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hourly pay + Tronc

Inclusive culture

Flexible contracts

50% off food & drink

Wellbeing support

Career growth

Free meals on shift

Early wage access

Discounted gym memberships

Exclusive savings

Job summary

Frankie & Benny’s in Stoke-on-Trent is seeking a Front of House Supervisor to lead the floor, open and close the restaurant securely, and ensure memorable guest experiences. You’ll work closely with the management team to run successful shifts and deliver excellent service.

Join a friendly, inclusive team with flexible contracts, employee discounts, wellbeing support, and opportunities for development through Apprenticeships in Hospitality Supervision. Apply today to lead with energy and care.

Qualifications

• Passion for hospitality and guest care.
• Positive attitude and welcoming demeanor.
• Willingness to learn and grow within the role.
• Ability to work in a fast-paced environment.

Responsibilities

• Open and close the restaurant securely.
• Lead the floor and run smooth shifts with the team.
• Support both Front and Back of House teams.
• Deliver standout service to every guest.
• Bring energy and confidence to busy periods.

Skills

Leadership

Communication

Customer service

Teamwork

Job description

Step Up and Lead theFloor - Become a Supervisor at Frankie & Benny’s!

AtFrankie & Benny’s, we believe the bestmoments in life are shared—over pizza, burgers, laughter, and unforgettablememories. If you love great food and great vibes, and you’re ready to lead ateam that delivers amazing guest experiences, we’d love to welcome you asaFront of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so weoffer:

• Hourly pay and opportunity to earn Tronc
• A Place for Everyone- We celebrate individuality and believe our differences make us stronger. Whoever you are, if you bring passion and leadership, there’s a seat at our table for you!
• FlexibleWorking - Contracts that fit your lifestyle.
• AwesomeDiscounts - 50% off food and drink across all Big Table Groupbrands, plus 25% off for friends & family.
• Wellbeing& Support - Our Employee Program includes a 24/7 virtual GP,mental health support, second medical opinion service, and more.
• CareerGrowth - Fully funded apprenticeships and developmentopportunities (Hospitality Supervisor Level 3).
• Perks& Rewards - Free meals on shift, early access to wages,discounted gym memberships, and exclusive savings on theme parks,shopping, and more!
• TeamCelebrations - Competitions, team parties, and chances to wine-points to spend on your favourite retailers.

What You’ll Do as a Supervisor:

• Openand close the restaurantsecurely and confidently.
• Leadthe floor- Work closely with the Management Team to run smooth,successful shifts.
• Bethe go-to person- Support both Front and Back of House teams andbuild strong relationships.
• Deliverstandout service- Make sure every guest leaves with a smile.
• Thrivein the buzz- Bring energy and confidence to a fast-paced,high-energy environment.

Who We’re Looking For:

If you love hospitality, enjoy chatting with people, and take pride in making guests feel welcome, you could be exactly who we’re looking for.

At Frankie & Benny’s , our front of house teams are the face of everything we do. From warm welcomes and great service to creating those little moments that keep guests coming back, you’ll play a big part in making every visit feel special. You’ll be part of a friendly, supportive team where you can be yourself, learn new skills, and grow in confidence.

We’re proud to be an inclusive workplace where everyone belongs. If you need any reasonable adjustments during the hiring process, just let us know - we’re always happy to help.

Thinking about using AI tools for your application? They can help you get started, but what really stands out to us is you - your personality, enthusiasm, and love for looking after guests.

You don’t need loads of experience - just a positive attitude, a smile, and a genuine love for hospitality. If you enjoy working with people and being part of a buzzing restaurant team, we’d love to welcome you to Frankie & Benny’s

What’s the process?
Application CV review interview offer and onboarding