Supervisor

JD Sports Fashion; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned sports fashion retailer seeks a Junior Manager to enhance customer service and support management. You will supervise staff, drive sales, and ensure high visual merchandising standards while participating in training and development programs for team growth. Ideal candidates should have supervisory experience, strong communication skills, and a passion for retail.

Benefits

Monthly discretionary bonus schemes

25% discount on products

Exclusive deals and discounts

Access to counseling and well-being services

Health cash plans

Internal development courses

Discounted gym memberships

Volunteer opportunities

Qualifications

• Previous supervisory or team leadership experience in a fast-paced retail or customer-facing environment.
• Strong communication skills and attention to detail.

Responsibilities

• Deliver excellent customer service by resolving complaints and inquiries.
• Drive and exceed sales targets with monitoring service levels.
• Train and develop staff, assist with new employee induction.

Skills

Supervisory experience

Customer service

Communication skills

Attention to detail

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. Join us to help achieve this vision by embracing our strategic goals of being a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.

Role Overview

As part of the store’s Junior Management team, you will support management and help maintain high standards of customer service. You will assist in supervising staff and managing daily managerial processes as directed by Store Management.

Responsibilities

• Deliver excellent customer service by resolving complaints and inquiries, ensuring staff appearance aligns with company standards, and understanding the customer service measurement program.
• Drive and exceed sales targets by monitoring service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards through engaging techniques, keeping stock clean and presentable, and supporting sales floor standards.
• Train and develop staff, assist with new employee induction, encourage personal growth, and oversee training assessments.

Role Objectives and KPIs

• Achieve or exceed the store’s monthly sales targets.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Meet upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for all new colleagues.

Skills and Experience

• Previous supervisory or team leadership experience in a fast-paced retail or customer-facing environment.
• Passion for retail with a good understanding of current trends and competitors.
• Experience in coaching and mentoring staff.
• Strong communication skills.
• Attention to detail and ability to uphold high standards on the shop floor.
• Ability to promote JD Group values to stakeholders.

Benefits

We value our employees’ contributions and offer a range of benefits, including:

• Monthly discretionary bonus schemes.
• 25% discount on a wide range of products in-store and online across JD Sports and partner brands.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to counseling, digital health, and well-being services.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation initiatives.
• Influence forums and incremental holiday allowances.

We appreciate the hard work of our colleagues and are committed to supporting their development and well-being.

Thank you for your interest.

#JD

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