Supervisor

Heartwood Inns Ltd; Southam CP; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Employee Assistance Program

Early pay access

Maternity/Paternity leave

Referral bonus

Food discounts

Birthday gift

Long service recognition

Retail discounts via Reward Gateway

Cycle to work

Job summary

Heartwood Collection is seeking a Supervisor to join our award-winning group of pubs and brasseries. You will oversee service elements on the floor, support the team, and assist management during shifts, with a focus on guest experience and smooth operations across our Heartwood Inns venues.

We offer training, early-pay options, maternity/paternity leave, staff discounts, and a referral scheme. If you’re passionate about hospitality and workplace warmth, join us to grow with an expanding estate.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs.
• Ideally, at least 1 year of experience in a fast-paced, fresh food restaurant.

Skills

People skills

Guest service

Team supervision

Job description

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Supervisor. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What We Offer

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPayEnhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs
• Ideally, at least 1 year of experience in a fast-paced, fresh food restuarant

Heartwood Collection Is a Multi-award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship