Supervisor

Heartwood Inns Ltd; Cheltenham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training & development through Steppin

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus

Food discounts

Birthday gift

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Supervisor to join our friendly pubs and brasseries team. You will oversee guest service on the floor, support management during shifts, and help with setup and close-down. We value personable, energetic team players who relish making guests feel welcome.

With training through our Stepping Stones programme, and benefits including paid staff bonuses, employee discounts, and early access to pay, this role offers growth within a thriving hospitality group.

Qualifications

• Experience in fast-paced hospitality environment preferred.
• Able to supervise floor operations and assist management during shifts.
• Strong guest-focused approach and communication skills.

Responsibilities

• Oversee front-of-house service on shift and support team members.
• Assist management with set-up, service, and close-down procedures.
• Ensure guests feel welcome and receive great hospitality.

Skills

Guest service

Team supervision

Interpersonal skills

Shift support

Job description

Supervisor

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Supervisor.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re confident in looking after elements of service and team members on the floor and to assist management in the shift, set up and close downs
• Ideally, at least 1 year of experience in a fast-paced, fresh food restuarant

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship