Supervisor

China-Britain Business Council; Reading; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days holiday

Virtual GP access

Annual health test kit

Employee assistance programme

Life assurance

Staff product allowance

Staff discount

Wellhub membership

Cycle to work

Job summary

Holland & Barrett is seeking a Supervisor to lead store operations and deliver an exceptional customer experience in Reading. You will support the Store Manager, coach team members, and guide customers toward wellness products through our Qualified to Advise program.

The role emphasizes leadership, product knowledge growth, and delivering strong commercial results in a fast-paced retail environment.

Qualifications

• Experience in retail or customer service.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• Passion for health and wellness with curiosity to grow product knowledge.

Responsibilities

• Lead by example to support the Store Manager in delivering exceptional customer experiences.
• Coach, motivate and develop colleagues to build confidence and knowledge.
• Complete Qualified to Advise training to provide trusted health guidance to customers.
• Drive sales, stock availability, visual merchandising and store ops.
• Support commercial performance through planning, cost control and compliance.
• Create a positive, inclusive environment for colleagues and customers.

Skills

Retail leadership

Communication skills

Customer service

Digital tools

Organisational skills

Job description

AtHolland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Supervisor, you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys.

If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you.

What you'll be doing

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

What you'll bring

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.
• 28 days' holiday, including bank holidays.
• 24/7 Virtual GP access.
• Annual free at-home health testing kit (after 6 months' service).
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
• Life assurance (2x salary, after 6 months' service).
• £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
• 25% colleague discount in store and online.
• Access to cashback and discounts from a wide range of retailers.
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
• Cycle to Work scheme.

Please note that vacancies may close early if we receive a high volume of applications.

About Holland & Barrett

For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.

Inclusion & accessibility statement

At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.

We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.