Supervisor

MGroup Water; Purfleet-on-Thames; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading water infrastructure service provider is seeking a Metering Supervisor to manage operations on the Southern Water Metering contract. The role involves overseeing a team of plumbers/engineers, ensuring compliance with safety standards, and delivering excellent customer service. Ideal candidates will demonstrate strong leadership, communication skills, and a commitment to safety, along with relevant IT expertise. This position offers a comprehensive benefits package, including a pension scheme, health care, and generous leave policies.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Retail discounts

Life assurance

Company car and fuel card

Private health care

Health Care Cash Plan

25 days annual leave plus bank holidays

Personal Accident Cover

Qualifications

• Proven experience in a supervisory or managerial role.
• Strong leadership, analytical capability, and team management skills.
• Effective communication skills, both verbal and written.
• Proven IT skills particularly with MS Office and Thames Water Metering Systems.

Responsibilities

• Oversee day-to-day operations and ensure compliance with regulations.
• Collaborate with teams to achieve KPIs and regulatory targets.
• Lead the team to ensure safety and compliance in all work activities.

Skills

Leadership

Analytical skills

Team management

Effective communication

IT skills

Organizational skills

Flexibility under pressure

Commitment to safety

Tools

MS Office

Thames Water Metering Systems

Job description

Overview

About The Role: Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We\'re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

As our Metering Supervisor you\'ll be working on our Southern Water Metering contract across Kent Sussex and Hampshire. As a member of the Smart Metering Operational Team, you\'ll be responsible for the performance within Smart Metering. Ensuring that we achieve all specified KPIS and regulatory targets. You\'ll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure to enable delivery in compliance with clients challenging SLA\'s. Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance.

You\'ll need to ensure the work that we carry out is completed safely. This is our number 1 priority and must never be compromised. Adherence to all safety legislation and procedures to ensure compliance with this legislation is mandatory. It\'s the plumbing supervisor\'s role to lead by example and ensure strict compliance.

As our metering supervisor you\'ll be responsible for overseeing the day-to-day running of a geographical working area and a team of plumbers/engineers. Ensuring all works are carried out in a safe manner and in accordance with both M Group Water, Horizon Water Infrastructure and Southern Waterprocedures.

You\'ll also be responsible for ensuring work is carried out in accordance with the relevant specifications and standards. Identifying causes of problems and to deploy or ask for resources to solve problems on own initiative. You\'ll be required to demonstrates leadership skills, appropriate communication strategies; can read plans, think through problems and flexible to adapt to changing circumstances.

What you\'ll bring

• Do you have proven experience in a supervisory or managerial role?
• Strong leadership, analytical capability, and team management skills, with the ability to motivate and inspire others.
• Are you an effective communication skills, both verbal and written, with the ability to collaborate and build relationships with operatives?
• Do you have proven IT skills particularly - MS Office - excel, word, PowerPoint Thames Water Metering Systems, TEAMS, FYLD?
• Strong organisational skills and the ability to prioritize tasks in a fast-paced environment.
• Are you a flexible Team worker, ability to work volumes under pressure?
• Demonstrated commitment to safety and adherence to safety protocols.

What\'s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000\'s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care for you
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We\'re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We\'re responsible and go further for our people, clients, communities and the planet
We\'re open and seek new and better ways of exceeding expectations
We\'re together and as one team; the whole is greater than the sum of the parts
We\'re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you\'re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It\'s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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