Supervisor

Popeyes Louisiana Chicken UK&I; Norwich; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free meals on shift

Employee discounts

Gym and retail discounts

Tech schemes

Fast Track Development Programme

Popeyes University learning

Brand-new restaurant opening

Job summary

Popeyes UK&I is seeking a Shift Supervisor to help launch brand-new restaurants in a fast-paced, guest-focused environment. You will lead shifts, coach teams, and deliver high standards of food quality and service from day one.

You'll drive team motivation, manage daily operations, and participate in Popeyes University development programmes to advance toward management roles. Join us to shape a vibrant opening culture and guest experience.

Qualifications

• Experience as a Supervisor, Team Leader, or Shift Manager in fast-paced hospitality, QSR, or retail environments.
• Hands-on leadership style with ability to motivate and support your team.
• Passion for developing people and creating high-performing teams.
• Strong operational knowledge with focus on standards, food safety, and guest experience.
• Excellent communication and organisational skills.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Ambition to progress into management via a Fast Track Development Programme.

Responsibilities

• Lead your shift and inspire your team to deliver exceptional food quality, speed of service, and unforgettable guest experiences.
• Support the management team in building a high-performing restaurant from opening day.
• Lead engaging pre-shift briefings that energise and focus your team.
• Be a hands-on leader who sets the standard and motivates others through example.
• Coach, develop, and support your team, helping identify and grow future leaders.
• Drive operational excellence by maintaining high standards across food safety, cleanliness, and compliance.
• Take ownership of shift performance, including labour deployment, service flow, and guest satisfaction.
• Help create a fun, inclusive, and energetic culture where both guests and team members love being part of the restaurant.
• Play an active role in embedding Popeyes' culture and values as part of a brand-new opening team.

Skills

Leadership

Team motivation

Guest service

Communication

Organisational skills

Calm under pressure

Staff development

Job description

We're Popeyes UK&I, a Times Top 100 ranked company / great place to work and Happiest Place to work, and we’re building the most loved chicken brand in the country — and that’s where you come in!

Join Our New Store Opening Team as a Shift Supervisor!

This is your chance to be part of something exciting from day one. As we continue to grow, we're looking for ambitious Shift Supervisors to help launch our brand-new restaurants. You'll play a key role in building a high-performing team, creating an incredible culture, and delivering the legendary Popeyes guest experience from opening day.

You'll run our shifts and lead from the front, be confident running great shifts, directing and coaching your team and working in a fast-paced, fresh food environment. You'll support the management team and own your shift to deliver results across people, product, and guest experience.

What You’ll Get:

• £13.50 per hour
• £1,000 management refer a friend bonus
• Flexible schedules that work around you
• Free meals on shift + employee discount when you're not working
• Employee perks including gym membership discounts, retail discounts, and tech schemes
• Fast Track Development Programme designed to accelerate your journey into Assistant Manager and beyond
• Ongoing learning and leadership development through Popeyes University
• The opportunity to be part of launching a brand-new restaurant and shaping its success from day one

What you’ll do here:

• Lead your shift and inspire your team to deliver exceptional food quality, speed of service, and unforgettable guest experiences
• Support the management team in building a high-performing restaurant from opening day
• Lead engaging pre-shift briefings that energise and focus your team
• Be a hands-on leader who sets the standard and motivates others through example
• Coach, develop, and support your team, helping identify and grow future leaders
• Drive operational excellence by maintaining high standards across food safety, cleanliness, and compliance
• Take ownership of shift performance, including labour deployment, service flow, and guest satisfaction
• Help create a fun, inclusive, and energetic culture where both guests and team members love being part of the restaurant
• Play an active role in embedding Popeyes' culture and values as part of a brand-new opening team

What you’ll bring to the table:

• Experience as a Supervisor, Team Leader, or Shift Manager in a fast-paced hospitality, QSR, or retail environment
• A hands-on leadership style with the confidence to motivate and support your team
• Passion for developing people and creating high-performing teams
• Strong operational knowledge with a focus on standards, food safety, and guest experience
• Excellent communication and organisational skills
• The ability to thrive in a fast-paced environment and remain calm under pressure
• Ambition to develop your career, with the drive to take advantage of our Fast Track Development Programme and progress into management

At Popeyes, everyone counts. It’s one of our core values and sits at the heart of everything we do. We’re committed to building diverse, inclusive teams where people feel valued and can be their true selves.

We assess every application based on potential and ability — nothing else.