Supervisor

FRASERS; Norwich; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Basic rate salary £31,450 per annum

28 days holiday a year

20% Staff Discount across FrasersGroup

40% in-store uniform discount

Weekly/Monthly & Quarterly Commercial

Commission-led bonuses across products

Long Service awards

Discounted Gym membership

Career development opportunities

Development Courses with National Qual

Job summary

Frasers Group is seeking a STORE LEADERSHIP role in Norwich to oversee a team of Sales Advisors, driving commercial success and contributing to company growth. You will manage performance, coach staff, and work with store management to meet targets while ensuring operational excellence and exceptional customer experiences.

The role requires proven retail leadership in premium fashion, with a focus on KPI achievement, stock control, and loss prevention, plus strong communication and stakeholder

Qualifications

• Leadership and people-management experience.
• Track record of meeting or exceeding sales targets.
• Strong communication and interpersonal skills.

Responsibilities

• Drive store performance and commercial success as part of the leadership team.
• Lead, coach, and develop the sales team; align with store management.
• Support development of staff and personal progression within the business.
• Oversee daily operations, ensure efficiency, quality, and policy adherence.
• Monitor KPIs, control wages, resolve issues and drive store audits.

Skills

Leadership

Sales targets

Communication

Problem-solving

Team motivation

Job description

Job Description

Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• As part of the leadership team, support in driving the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• As part of the leadership team, support in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls is met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

About You

We’re looking for a motivated and adaptable retail professional with a passion for premium fashion and delivering excellent customer experiences.

• A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
• A proactive problem-solver, able to think quickly and respond to customer and operational needs
• A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
• A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

• Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment
• Strong track record of achieving sales targets and delivering results
• Good product knowledge, including brands, fashion trends, and materials
• Understanding of retail operations, including merchandising, stock control, and loss prevention
• Strong verbal and written communication skills, with the ability to build positive working relationships

The Rewards

• Basic rate salary £31,450 per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 40% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications