Supervisor

mearsgroup; Hempstead; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Family-friendly policy

Pension scheme

Sick pay

Refer a friend £1000

Job summary

Mears Group in Gillingham is seeking a Supervisory professional to oversee day-to-day contract operations, ensuring high-quality service delivery. You will lead a team, monitor safety and performance, and report on outputs while managing resources and budget adherence.

The role requires strong leadership, H&S knowledge (COSHH), and a customer-focused approach to support residents and clients across the contract.

Qualifications

• Full UK manual driving licence.
• City & Guilds qualification or equivalent in a relevant trade discipline.
• Previous supervisory experience within a similar operation.
• Experience managing, monitoring, recording and reporting health and safety and compliance.
• Strong health and safety knowledge including COSHH.
• Excellent leadership, people management and communication skills.
• Customer-focused approach with strong problem-solving and decision-making ability.
• Excellent planning, organisation, negotiation and stakeholder management skills.
• Strong IT skills and knowledge of Schedule of Rates (SOR).

Responsibilities

• Oversee day-to-day contract operations and support the delivery of high-quality services across the contract.
• Oversee contract operations to maximise productivity, profitability and customer satisfaction.
• Supervise and monitor work delivery through regular site visits.
• Ensure works are completed safely, on time, within budget and to required quality standards.
• Produce and maintain operational performance reports and updates.
• Ensure compliance with Health & Safety legislation, company policies and procedures.
• Promote a customer-focused approach and maintain professional stakeholder communication.
• Manage, coach and develop team members.
• Identify training requirements and support employee development.
• Monitor and maintain company assets including vehicles, tools, stock, PPE and materials.
• Control operational resources and utilisation to support efficient service delivery.
• Support continuous improvement initiatives and company procedures.
• Provide supervisory cover during absences.
• Attend client meetings, company meetings and training sessions as required

Skills

Leadership

People management

Communication

Health & safety

COSHH

Problem solving

Planning & organisation

Stakeholder management

IT skills

Education

City & Guilds qualification or equivalent

Tools

Schedule of Rates (SOR)

Job description

Annual salary: up to £44,397.50

Supervisor

Location: Gillingham

Contract: Permanent

Salary: £44,397.50 per annum, 42.5 hours per week, company van and fuel card.

Out of hours rota 1 in 3 weeks on an escalation basis and included within salary .

Mears Group is a leading provider of housing and care services, committed to making a positive difference to the communities we serve. We deliver a range of maintenance, repair and support services across the UK, helping to improve homes, support residents and create better environments for our customers

About the Role:

• Oversee day-to-day contract operations and support the delivery of high-quality services across the contract.
• Oversee contract operations to maximise productivity, profitability and customer satisfaction
• Supervise and monitor work delivery through regular site visits
• Ensure works are completed safely, on time, within budget and to required quality standards
• Produce and maintain operational performance reports and updates
• Ensure compliance with Health & Safety legislation, company policies and procedures
• Promote a customer-focused approach and maintain professional stakeholder communication
• Manage, coach and develop team members
• Identify training requirements and support employee development
• Monitor and maintain company assets including vehicles, tools, stock, PPE and materials
• Control operational resources and utilisation to support efficient service delivery
• Support continuous improvement initiatives and company procedures
• Provide supervisory cover during absences
• Attend client meetings, company meetings and training sessions as required

Key Criteria:

• Full UK manual driving licence
• City & Guilds qualification or equivalent in a relevant trade discipline
• Previous supervisory experience within a similar operation
• Experience managing, monitoring, recording and reporting health and safety and compliance
• Strong health and safety knowledge including COSHH
• Excellent leadership, people management and communication skills
• Customer-focused approach with strong problem-solving and decision-making ability
• Excellent planning, organisation, negotiation and stakeholder management skills
• Strong IT skills and knowledge of Schedule of Rates (SOR)

Desirable:

• SMSTS qualification
• Asbestos Awareness
• First Aid at Work Certificate
• Fire Marshall Certificate
• Scaffolding Inspection Certificate
• Experience working within social housing and local authority contracts

Benefits:

• Family friendly policy to include enhanced maternity/paternity leave and much more.
• Generous Pension Scheme
• Sick Pay
• Refer a friend scheme (total award £1000)
• Share saver scheme
• Eye test vouchers
• Employee Assistance Programme (Access to Free counselling service)
• Wellbeing service (Access to trained mental health & wellbeing advisors)
• Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
• Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
• Excellent training and development opportunities and 25 days holiday entitlement along with bank holidays.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This