Supervisor

Ernest Jones; Guildford; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Staff discount

Sales incentives

Job summary

Ernest Jones in the UK is seeking a Part Time Store Supervisor to lead by example and deliver exceptional customer service in our jewellery retail environment. You’ll coach new team members, drive sales, and develop product knowledge to showcase features and benefits.

The role combines hands-on leadership with store collaboration, aiming to reflect Signet’s brand and values while supporting peak trading periods.

Qualifications

• Experience in retail or customer service with a proven ability to sell.
• Strong communication, confidence and outgoing personality to build rapport with customers.

Responsibilities

• Coach and develop new team members to improve product knowledge and service.
• Maximise sales and achieve targets through excellent customer engagement.
• Reflect brand culture and values; support store management and peak trading periods.

Skills

Retail sales

Customer service

Communication

Ambition

Job description

Permanent Supervisor - Part Time

We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life!

You’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.

As the face of H. Samuel, we want you to reflect our brand, culture and customers. You certainly won’t find our Store team members suited and booted. Instead, we’re proud of our team’s unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo’s, piercings and style!

Your Background

You’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You'll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You'll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role - and with our coaching, training and support, you can develop quickly.

We offer a competitive salary and benefits, including sales incentivesand a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.

What is also really amazing about Signet are the career development opportunities. If you’ve got potential, we’ll help you fulfil it. We’ve got the training and development programmes in place to really help you make the most of your talent!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.