Supervisor

Vagabond Wines Ltd; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Wellbeing budget

Cinema/discounts

Holiday discounts

Gym memberships

Free meals on shift

Training & development

Employee discounts 50% Vagabond

Employee Assistance Programme

Flexible working hours

Wine trips abroad

Long service awards

Birthday gift

Volunteer day off

Parties

Job summary

Vagabond Wines Ltd is seeking an enthusiastic Supervisor to lead daily shop operations with style and charisma. You will train the team, drive standards and ensure superb guest service across wine, food and experience.

All levels of wine knowledge are welcome; training will turn you into a wine wizard. Enjoy flexible hours, great perks and a vibrant, bustling workplace in London.

Qualifications

• All levels of wine knowledge welcome and training provided.

Responsibilities

• Lead daily shop operations with energy and charisma.
• Train and develop team to uphold high standards.
• Drive guest experience and service quality.
• Oversee till, orders and cafe/bar duties.
• Maintain wine & product knowledge for guests.

Skills

Service excellence

People skills

Leadership

Team motivator

Job description

At Vagabond Wines we like to set our priorities right; people first, wine first and passion first! Ok, look, we’re devoted to all three—just don’t ask us to choose!

We're on the hunt for passionate, driven leaders to join our rebellion and help us take over the universe! (Okay, maybe just the London wine scene for now, but next...THE UNIVERSE!!)

Who Are We?

We're Vagabond. We do things differently. No wine snobbery. No food flabbergastery. Just lots of people-level-uppery. We’re an award-winning, high-fiving, people-loving, training-leading, tech-embracing wine bar with a buzzing atmosphere where our teams shine brighter than a leprechauns butt cheeks.

We offer over 100 delicious wines by the glass, ready for tasting and exploring through our futuristic wine dispensers. Pair that with our seasonal sharing menu and our very own, very cool, urban winery (where we make English wines that’ll knock your nans wig off), and you've got the perfect place to work and play.

The Role. Supervisor:

A Vagabond Supervisor will be supporting the management team in the daily operation of the shop with style and charisma. They will be driving standards and ensuring that all team members are being trained appropriately and with loads of energy and enthusiasm. They will be the people’s person, filling the role of an agony aunt, high fiver and standards checker. Basically, an all-round legend.

No Sommelier? No Stress!

All levels of wine knowledge are welcome. If your expertise stops at "I know I like red," that's cool with us. We offer awesome training to turn you into a wine wizard.

What we can offer you:

• £950 to spend on your mental and physical wellbeing every year


• A benefits package, including half-price cinema tickets, discounted holidays, shopping and gym memberships


• Free meals on every shift


• Competitive rates of pay


• Training and development out your ears


• 50% discount on everything in every Vagabond and 20% on Majestic Wine


• Employee Assistance Programme


• Flexible working hours


• Opportunity to grow and progress your career


• Referral fee


• Wine trips abroad


• Long Service Awards


• Birthday Present


• Volunteer Day Off


• Partayyyyyyyyys!

Are you fizzy as a Riesling?

We are looking for someone:

• Loves Service Like They Love Wine: Passionate about delivering totes amaze service and genuinely enjoys chatting with guests. If you can talk about wine, life and snacks in equal measure, you’re our kind of person.


• Is a People Person (and a High-Five Connoisseur):You’re all about the good vibes and human connections. Bonus points if you can high-five in a slow motion dramatic effect.


• Has Style and Trustworthiness (like a peacock in a top hat): You show up sharp, reliable, and ready to rock. Guests trust you. Team members look up to you. Birds envy you.


• Can Lead, Inspire, and Motivate (like a unicorn herding other unicorns): You're the leader who can take a team from ‘good’ to ‘legendary.’ You’ll motivate, guide, you're basically the pied piper minus the weird outfit (unless you want to wear it).

A little about the Role:

• Wine Wingperson (A.K.A. Guest Experience Guru): You’re the guide on every guest’s journey through the wonderful world of Vagabond. Pouring wine wisdom, making top-notch recommendations, and ensuring no one ever leaves wondering what a tannin is.


• Till Tamer (Master of Buttons and Bites): From ringing up rounds to taking food orders like a pro, you make the tills sing and the orders fly. Swift, smooth, and always with a smile.


• Bar Boss-in-Action: Whether it’s a splash of something sparkling or a carefully crafted cocktail, you serve drinks with confidence and flair—because the bar is your kingdom and you rule with a steady hand and great chat.


• Wine Machine Whisperer: Restocking, resetting, and rescuing machines from mini meltdowns. You're the behind-the-scenes hero keeping the good stuff flowing without a hitch.


• Shift Captain (Ruler of the Floor): You run the shift like a well-oiled grape press—cash handling, service flow, and team vibes all under your expert control.


• Stock Sidekick (The Management’s Secret Weapon): Assisting with orders, counts, and deliveries, you’re always on hand to keep the wine coming and the cellar in check.


• Team Trailblazer: You support, guide, and cheerlead your team like the legend you are. Whether it's training a newbie or boosting morale mid-service, you're the go-to for getting things done.