Supervisor

The Queen's Head, Hammersmith; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Food & drink discounts

Weekly tips

Hotel stays discounts

Healthcare cash plan

Induction & training

Wagestream access

Benefits platform

Job summary

The Queen's Head in Hammersmith is seeking a Supervisor to lead front-of-house teams and deliver outstanding guest service in a busy pub environment. This role is on-site in London and offers opportunities across our pubs and hotels.

You will train and guide new team members, keep spirits high, and foster a collaborative, guest-focused atmosphere. A hands-on leader with strong communication and a passion for fresh food and wine will thrive here.

Qualifications

• Experience supervising in hospitality settings.
• Strong communication and interpersonal skills.
• Passion for guest service, fresh food, and wine.

Responsibilities

• Keep team spirits high and guests happy.
• Assist in training and guiding new team members.
• Lead by example with hands-on management.
• Deliver engaging customer service.

Skills

Guest service

Team leadership

Communication skills

Training & coaching

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Queen's Head in Hammersmith is a traditional local pub, home-from-home for many a regular. It's popular for food, and attracts a busy summer scene thanks to a spacious beer garden.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Supervisor:

• Ability to keep team spirits high and guests happy.
• A hands-on leader with a positive attitude.
• Assist in training and guiding new team members.
• Great communication skills
• Passion for fresh food, great wines, and engaging service.