Supervisor

Silver Tree Qp Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday per year

Meals, soft drinks, coffees and teas

Wine tastings and supplier events

Staff training and development

Job summary

Silver Tree Qp Limited is opening a premium wine bar and restaurant in North London. We are seeking a supervisor with 2+ years in a wine-focused hospitality role to lead floor operations, support the GM/AGM, and deliver exceptional guest service.

You will guide guests through our thoughtful wine program, monitor stock, and mentor the team to uphold high standards of service and knowledge. WSET Level 2 is required; Level 3 is preferred. A collaborative, arts-inspired team vibe awaits.

Qualifications

• Minimum 2+ years of experience in a supervisory or floor management role within a premium wine bar or restaurant environment.
• Support the GM/AGM with the day-to-day running of the bar and act as manager on duty when required.
• Maintain strong knowledge of the wine list and confidently guide guests through bottles and wines by the glass.
• Monitor wine stock during service and flag shortages, discrepancies or fast-moving lines.
• Supports team learning - encourages excellent standards of food, beverage and general product knowledge across the team
• Responsible for opening and closing the venue, ensuring all daily checklists are completed and operational reports are accurately maintained.
• Acts as the primary point of contact on the floor, confidently handling guest interactions, feedback, and service recovery where required.
• Demonstrates exceptional service standards, professionalism, and attention to detail, setting the tone for the team.
• Builds strong communication between frontline staff and senior management, ensuring clarity, efficiency, and teamwork.
• Brief the team before service, communicating bookings, VIPs, menu changes, 86s, events and key service priorities.
• Focus on the day-to-day running of the wine program, such as managing stock, monitoring sales, and developing sales strategies.
• WSET Level 2 qualification (or equivalent) required, WSET Level 3 preferred, with the ability to confidently support wine service when needed.

Responsibilities

• Supervise floor operations and support daily bar management.
• Guide guests through the wine list and wine-by-the-glass selections.
• Monitor stock levels and flag shortages or discrepancies.
• Lead on maintaining service standards and training the team.
• Open/close the venue and complete daily operational reports.
• Handle guest feedback and service recovery on the floor.

Skills

Wine knowledge

Floor management

Guest service

Communication

Team leadership

Education

WSET Level 2

WSET Level 3 (preferred)

Job description

LOCATION: Bar Blondie, Queen's Park (North London) NW6 6RA

OPPORTUNITY: An exciting opportunity to join the opening team of an ambitious new wine bar and restaurant.

THE CONCEPT

CONCEPT: Inspired by southern european wine bar culture and set in a west London mews with generous outdoor space for dining and drinking - it will be a creative, cultural and community hub combining rare wines, ingredient-led cooking, art, music, poetry and design.

PEOPLE: The project comes from co-founders Elliot Milne (founder of Milk Beach) and Alex Price (Former Head of Wine at Plates, Head of Wine for HAM Restaurants, Beaverbrook and Annabels), bringing together deep experience across hospitality, wine, and operations.

WINE: The wine program will be thoughtful and creative, exploring both classic old world estates and new age independent winemakers, all underpinned by low intervention sustainable farming practices, with an extensive selection of winemakers from all over the world.

FOOD: an ingredient-led food offering that draws on Italian and Southern French influences, from an exciting chef to be announced soon.

VIBE: The aim is to create something fresh for West London, a vibrant, community-led space that showcases exceptional wines and plates with a lively atmosphere and a carefully curated cultural program including musicians, speakers, poets and wine nights. In the summer, the mews will come alive with street-side dining and drinking.

WHO WE ARE LOOKING FOR:

PASSIONATE: we’re building a team that is passionate about hospitality, wine and food and with a never-ending curiosity to learn and share

CONNECTION TO THE ARTS: we’re looking for people with a genuine connection to and interest in the arts, who will resonate with and add to the cultural and community ethos of the wine bar

EXPERIENCE: minimum two years’ experience in hospitality experience, WSET Level 2 wine knowledge or equivalent required

ROLE & RESPONSIBILITIES:

• Minimum 2+ years’ experience in a supervisory or floor management role within a premium wine bar or restaurant environment.
• Support the GM/AGM with the day-to-day running of the bar and act as manager on duty when required.
• Maintain strong knowledge of the wine list and confidently guide guests through bottles and wines by the glass.
• Monitor wine stock during service and flag shortages, discrepancies or fast-moving lines.
• Supports team learning - encourages excellent standards of food, beverage and general product knowledge across the team
• Responsible for opening and closing the venue, ensuring all daily checklists are completed and operational reports are accurately maintained.
• Acts as the primary point of contact on the floor, confidently handling guest interactions, feedback, and service recovery where required.
• Demonstrates exceptional service standards, professionalism, and attention to detail, setting the tone for the team.
• Builds strong communication between frontline staff and senior management, ensuring clarity, efficiency, and teamwork.
• Brief the team before service, communicating bookings, VIPs, menu changes, 86s, events and key service priorities.
• Focus on the day-to-day running of the wine program, such as managing stock, monitoring sales, and developing sales strategies.
• WSET Level 2 qualification (or equivalent) required, WSET Level 3 preferred, with the ability to confidently support wine service when needed.

What we Offer:

Mentorship under a highly experienced leadership team

Frequent staff wine training - including but not exclusively with importers and winemakers.

Weekly blind tastings.

Access to supplier wine tastings and events.

Supplier trips to farms and vineyards.

Ongoing training and development opportunities for both product knowledge and management skills (e.g., WSET certifications and Watershed hospitality workshops)

Awards programs and annual prize opportunities

Friendly and motivating team environment

Inclusive and diverse workforce

Team socials

28 days holiday per year

Meals, softs, coffees, and teas while on shift