Supervisor

Urban Pubs & Bars Ltd.; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Birthday off

30% discount across pubs/bars/rests

Cycle to Work scheme

Employee Assistance Programme (EAP)

End-of-Year staff party & prize draws

Job summary

Bat & Ball Covent Garden is recruiting a Supervisor to lead from the front during live sport and peak trading moments. You’ll own shifting energy, set standards and guide the team to deliver fast, friendly service and unforgettable guest experiences.

You’ll coach and develop colleagues, manage rota events and help drive sales while ensuring every guest feels part of the action. Ready to progress into management? Join us and build a long-term career.

Qualifications

• Experience leading hospitality teams during live sport events.
• Ability to coach and develop team members.
• Strong communication and guest service focus.

Responsibilities

• Lead the shift from the front and set team energy.
• Create an atmosphere for live sporting events.
• Ensure fast, friendly and brilliant guest service.
• Oversee busy matchdays and high-volume periods.
• Coach and develop team members and manage briefings/rotas.

Skills

Leadership

Hospitality

Live sport

Staff coaching

Guest service

Communication

Sales focus

Ambition

Job description

SupervisorBat & Ball Covent Garden

Ready to take the lead?

Bat & Ball Covent Garden is wherelive sport, competitive games, great drinks and big nights out come together. From the first whistle to the final score, we create high-energy experiences that keep our guests coming back.

We’re looking for aSupervisorwho is ready to step up, take ownership and help lead our team through some of London’s biggest sporting moments.

This isn’t just about running a shift. It’s aboutcreating atmosphere, leading from the front, developing people and making sure every guest feels part of the action.

If you’re passionate about hospitality, love live sport and are hungry to progress your career,this could be your next move.

You Are:

• A confident hospitality professional who is ready totake the next step in their career
• Passionate aboutlive sport, games, entertainment and creating incredible guest experiences
• A natural leader who brings energy, personality and positivity to every shift
• Someone who leads by example and knows how to get the best out of a team
• Comfortable taking ownership of a busy venue and making decisions under pressure
• Commercially aware, with an eye for service, sales and delivering great results
• A great communicator who can motivate, coach and develop the people around you
• Organised, switched-on and able to keep the operation running smoothly when the venue is buzzing
• Ambitious and excited by the opportunity toprogress into management

What You’ll Do:

• Lead the shift from the front, setting the energy and standards for the whole team
• Create an atmosphere that makes every live sporting event feel like a big occasion
• Take ownership of the guest journey, ensuring service is fast, friendly and consistently brilliant
• Lead the team through busy matchdays, major sporting events and high-volume trading periods
• Get involved with our games, events and activations to keep guests entertained and engaged
• Coach and develop team members, helping them build their confidence, skills and careers
• Support the management team with training, team briefings, rotas and day-to-day operations
• Monitor service, standards and performance throughout the shift and step in wherever needed
• Handle guest feedback confidently and turn problems into positive experiences
• Drive sales and commercial performance while keeping the guest experience at the heart of everything you do
• Help create a team culture that isfun, supportive, ambitious and obsessed with great hospitality

Your Progression Matters

We’re building something exciting, and we want our people to grow with us.

As a Supervisor at Bat & Ball, you’ll get the opportunity to develop your leadership skills, take on more responsibility and work towards yournext step into management.

With regular new openings and a rapidly growing business, there are plenty of opportunities toprogress, move up and build a long-term career with us.

We’ll give you the training, support and opportunities.You bring the ambition.

What’s in it for you?

• Competitive hourly rate + tronc
• Structured training and development
• Clear career progression and promotion opportunities


• Opportunities to progress into management as the business grows


• Team trips, incentives and regular socials


• A fun, supportive and ambitious team environment


• Employee Assistance Programme (EAP)to support you through the tougher times


• Good People Know Good Peoplereferral scheme – earn up to£1,000for every successful referral


• Your birthday off– because birthdays should be celebrated


• Cycle to Work scheme


• 30% discountacross our pubs, bars and restaurants


• End-of-Year Annual Staff Party & prize draws

Ready to step up?

If you’re passionate aboutlive sport, hospitality and leadership, and you’re ready to take your career to the next level, we want to meet you.

Lead the team. Own the floor. Bring the atmosphere. Build your career.

Bat & Ball Covent Garden – where every game is an event.