Supervisor

Big Mamma Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Meal on shift

Employee discount

Career opportunities

28 days paid holiday

Job summary

BIG MAMMA in London is seeking a Supervisor (La Squadra) to lead front-of-house operations, ensure service excellence, and drive team performance. You will report to the Front-of-House Manager and play a key role in guest experience, training, and day-to-day management.

The role offers a permanent contract, full-time hours, two days off weekly, and benefits including a pension scheme, staff meals, and generous holiday allowance across UK venues.

Qualifications

• Experience leading front-of-house teams and delivering excellent guest experience.
• Ability to train and coach team members and manage shift briefs.
• Strong scheduling and workforce management to optimize service? speed and turnover.

Responsibilities

• Ensure excellence, consistency, and speed of service, welcoming guests in line with Big Mamma standards.
• Optimize table turnover and service pace; monitor section heads and coach staff.
• Oversee front-of-house stock, orders, and cash handling; ensure hygiene and equipment maintenance.
• Participate in recruitment, onboarding, and ongoing coaching to build team cohesion.

Skills

Leadership

Staff training

Scheduling

Cash handling

Customer service

Tools

POS systems

Job description

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City). Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as Supervisor in London

With the group’s continued growth, we are looking for our next rising star: as a Supervisor, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility:

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.
• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.
• Propose initiatives to control front-of-house labor costs.
• Oversee team schedules.
• Responsible for orders and stock management (wine, tableware, aprons).
• Responsible for cash handling.
• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.
• Support the onboarding of new team members.
• Coach and support the front-of-house team daily.
• Be a key driver of team cohesion and positive working relationships.

Our Offer:

• Highly competitive salary.
• Permanent contract.
• Full time role.
• 2 consecutive days off per week.
• 28 days paid holiday per year.
• Pension scheme.
• Meal on shift: we serve the staff meal before the lunch and dinner shift.
• Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends
• Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
• Geographical mobility in UK & Europe across all our venues.
• And much mooore!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, age, or any other characteristic protected by law.

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