Supervisor

RALPH LAUREN; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Ralph Lauren is seeking a friendly Barista for Ralph's Café in London. You will prepare coffees and other beverages to high standards, greet customers, and maintain a clean, welcoming café environment.

You will work in a fast-paced setting, follow hygiene and safety procedures, record temperatures and audits, and contribute to building loyalty through exceptional service.

Previous barista or hospitality experience preferred; strong communication, teamwork, and passion for coffee are essential.

Qualifications

• 2 years Barista or hospitality experience preferred
• Strong communication and interpersonal skills
• Knowledge of food hygiene, health and safety, and cleaning standards
• Ability to multitask in a fast-paced environment

Responsibilities

• Prepare and serve coffees, teas, and beverages to Ralph's Café standards
• Greet customers and provide friendly, professional service
• Maintain hygiene, safety records, and clean working environment
• Coordinate orders with team for efficient service
• Follow company policies, procedures, and audit requirements
• Monitor customer feedback and respond professionally

Skills

Communication skills

Interpersonal skills

Friendly demeanor

Multitasking

Attention to detail

Job description

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The Barista is responsible for delivering an outstanding Ralph's Café experience by preparing and serving high-quality beverages, maintaining exceptional standards of customer service, and ensuring the café environment is safe, clean, and welcoming. The role supports the day-to-day operation of the café and contributes to building customer loyalty and maintaining Ralph's Café standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

At Ralph's Café, the Barista plays a key role in creating a vibrant and memorable customer experience. Responsibilities include preparing coffees and other beverages to the highest standard, greeting and assisting customers, maintaining hygiene and food safety records, and ensuring all company policies and procedures are followed.

The Barista will:

• Prepare and serve coffees, teas, and other beverages to Ralph's Café standards, ensuring consistency, presentation, and quality.
• Create a warm, vibrant, and welcoming atmosphere for all customers.
• Greet customers promptly and provide excellent, friendly, and professional customer service.
• Make recommendations to customers, answer questions, and confidently discuss menu items.
• Coordinate beverage orders with other baristas and team members to ensure efficient and smooth service.
• Follow all company policies, procedures, audit requirements, and AP standards.
• Maintain a safe, clean, and organised working environment.
• Keep the coffee bar area, equipment, and service stations clean, stocked, and organised.
• Monitor and maintain hygiene and cleaning standards throughout the café.
• Complete and maintain hygiene and temperature records, including fridge temperature logs and other audit documentation.
• Monitor customer satisfaction and respond professionally to customer feedback and concerns.
• Build and nurture positive relationships with customers to encourage loyalty, strengthen the Ralph's Café reputation, and provide an exceptional café experience.

EXPERIENCE, SKILLS & KNOWLEDGE

• Previous experience of 2 years as a Barista or hospitality experience is preferred.
• Strong communication and interpersonal skills.
• A friendly, positive, and approachable manner.
• Passion for coffee, hospitality, and customer service.
• Ability to work effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Knowledge of food hygiene, health and safety, and cleaning standards.
• Flexible, reliable, and able to work well as part of a team.
• Takes pride in maintaining high standards and delivering a memorable Ralph's Café experience.