Supervisor

Jack Wills; Gloucester; On-site; GBP 31,000; Full time

Job summary

Jack Wills is seeking a Supervisor to lead its Gloucester team. The role involves managing store operations, ensuring excellent customer experiences, and developing team talent. Successful candidates will have a strong background in fashion retail, excellent leadership skills, and a commitment to achieving store standards. Join a dynamic and evolving retail environment and be part of the Frasers Group's ambitious vision.

Benefits

20% Staff Discount across Frasers Group Stores

Excellent monthly bonus scheme

Career progression opportunities

Cycle to work scheme

Long service awards

Monthly Commission across products

Qualifications

• Minimum of 3 years fashion retail experience.
• Ability to positively impact sales and manage budget controls.
• Strong commercial awareness.

Responsibilities

• Manage store operations and ensure delivery to KPIs.
• Train and coach the team to best practices.
• Engage with team to improve customer experience.

Skills

Commercial awareness

Team management

Customer service

Problem-solving

Sales impact

Job description

1 day ago Be among the first 25 applicants

As a Jack Wills employee, part of the Frasers Group you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business.



We are now looking for a Supervisor to join the team in Gloucester.

As a Jack Wills employee, part of the Frasers Group you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business.



We are now looking for a Supervisor to join the team in Gloucester.

Job Description

We want Managers who are fearless, will take risks and reap the rewards.

The Ambition

You will be a hands-on Manager who leads by example, and you will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

Key Result Areas and Competencies:



• Manage store operations and ensure delivery to expectation on all KPI’s

• Train and coach the team to best practice and provide evidence of best practice through area/regional visits

• Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience

• Understand product features and benefits and train your team to maximise sales opportunity.

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

• Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance

• Be self-driven in own personal development and take on developmental feedback constructively

• Plan for development and create a clear team succession plan to encourage next generation and support business growth

• Understand and promote the Frasers Group core values and coach the team to engage with these values

• Engage with your team to feedback new ideas and contribute to the wider business

• Inspire the team and act as a role model. Take a ‘hands-on’ approach to management and running of the store

Qualifications

The Requirements



• Minimum of 3 years fashion retail experience

• Ability to positively impact results in sales, payroll and stock loss

• Proven record of developing a Management team and talented individuals

• Must be able to work well under pressure and to strict deadlines

• Committed to achieving the highest store standards and customer service experiences

• Strong commercial awareness and able to analyse company and store reports

• A ‘hands-on’ approach to getting things done

Additional Information

The Rewards:

• Basic rate salary £30,222 per annum
• 20% Staff Discount across all Frasers group Stores
• Excellent bonus scheme paid monthly
• Amazing career progression opportunities and new exciting learning & development programs
• Cycle to work scheme
• Long service awards
• Monthly Commission across a wide range of products

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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