Supervisor

Bob & Berts; Dunfermline; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% staff card

Unlimited free hot drinks

Free birthday cake

Enhanced family friendly policies

Length of service recognition

Company pension

Career growth opportunities

Job summary

Bob & Berts is seeking a friendly Supervisor to ensure smooth daily operations, lead the team, maintain high service standards, and create a welcoming atmosphere. You will act as the manager on duty, support staff, manage stock, and handle customer needs to drive profitability and loyalty.

Responsibilities include leading daily operations, coaching baristas, resolving customer queries, and managing inventory and cash handling.

Qualifications

• Experience: 1–2 years in a fast-paced cafe/retail environment; supervisory experience preferred.
• Barista skills: proficient with commercial espresso machines and specialty drinks.
• Leadership: strong communication to lead, motivate, coach a team.
• Customer service: exceptional interpersonal skills and conflict resolution.
• Technical: experience with POS systems and basic math for cash handling.

Responsibilities

• Operational Leadership: oversee opening/closing, ensure security, cleanliness and readiness for business.
• Staff Training & Supervision: train new hires, coach baristas, create rotas and ensure coverage.
• Customer Service & Product Quality: resolve customer queries, maintain beverage/food quality, foster welcoming environment.
• Inventory & Financial Management: stock checks, assist with ordering, manage cash handling and reconciliations.

Skills

Barista skills

Leadership

Customer service

Experience in cafe/retail

Technical (POS)

Flexibility

Tools

POS systems

Job description

Job Title: Supervisor
Store:

Job Type:Full-time/Part-time (requires weekend/early morning flexibility)

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

• Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
• Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
• Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
• Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

• Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
• Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
• Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

• Act as the primary point of contact for resolving customer queries and complaints promptly.
• Uphold quality standards for all coffee beverages, food, and products served.
• Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

• Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
• Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
• Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

• Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
• Barista Skills:Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
• Leadership:Strong communication skills with the ability to lead, motivate, and coach a team.
• Customer Service:Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
• Technical:Experience with POS systems and basic math skills for cash management.
• Flexibility:Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

• Ability to stand and walk for long periods (up to 8 hours).
• Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
• Eligibility to work in the UK

Why Join Us? Our Benefits:

• 50% staff card to use on shift and with friends & family!
• Unlimited free hot drinks!
• Free cake on your birthday!
• Enhanced family friendly policies!
• Length of service recognition!
• Company pension!
• Opportunities to grow your career!