Supervisor

Oliver Bonas; Coventry; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Generous employee discount up to 60%

24-hour employee assistance programme

Flexible holiday 30–35 days

Profit-related bonus

Private medical

Pension enrollment

Job summary

Oliver Bonas is seeking a positive and ambitious Supervisor to join its store management team in Coventry. You will drive sales through exceptional customer service and strong operational standards, and cover the Store Manager in their absence.

This is a flexible, part-time contract with a fixed number of hours per week across varied shifts. A generous benefits package and vibrant OB culture await the successful candidate.

Qualifications

• Experience in retail at supervisor or key holder level.
• Strong customer service mindset and ability to lead a team.
• Ability to manage store operations and performance targets.

Responsibilities

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other KPIs.
• Ensure the team is aware of sales targets and current performance and their impact on KPIs.
• Deliver exceptional customer experiences and help the team achieve high standards.
• Hold daily briefings to share information about store targets in the absence of the Store Manager.
• Support the team in the manager's absence.
• Follow cash handling guidelines for till transactions and cashing up.
• Review replenishment to keep top sellers available and fully merchandised.
• Follow health and safety and security guidelines.
• Maintain positivity, energy and ability to multitask.
• Be kind, helpful and considerate to customers and team members.
• Maintain commercial awareness and seek opportunities to learn.

Skills

Retail supervisor experience

Customer service

Leadership

Cash handling

Merchandising

Job description

We have an exciting opportunity for a positive and ambitious Supervisor to join Team OB. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager and bring a sense of fun and a real enthusiasm for OB that will rub off on the team and our customers. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager. We are open to having conversations about working flexibly.

A bit about us …

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role …

OB Supervisors will:

• Contribute to the store's sales growth through commercial analysis, including footfall, conversions, and other key performance indicators.
• Ensure the team has an awareness of the store's sales target and current performance, as well as their impact on KPIs.
• Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards.
• Hold daily briefing sessions to share information about store targets and focuses, in the Store Manager's absence or at their request.
• Support the team in the manager's absence.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Review and action replenishment needs regularly to ensure top sellers and new products are readily available and the store is fully merchandised to company standards at all times.
• Follow all company health and safety and security guidelines.
  Experience in retail at supervisor or key holder level.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and a natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who's looking for opportunities to learn more.
  Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Optima Health - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store