Supervisor

THE WHITE COMPANY; Cirencester; On-site; GBP 22,000 - 30,000; Full time

Job summary

The White Company is seeking a passionate supervisory team member dedicated to providing exceptional customer service. This role involves optimizing customer experience, managing queries and complaints, and motivating staff. With company values focused on teamwork and customer satisfaction, the position offers competitive benefits including discounts, holidays, and a pension scheme.

Benefits

50% discount on products

23 days holiday, rising to 25 during service

A Volunteer Day with a charity of your choice

Annual discretionary bonus scheme

Perkplace Benefits Platform

Automatic enrollment into Group Personal Pension scheme

Life assurance coverage post-probation

Social events including Christmas parties

Qualifications

• Passionate about customer service with strong leadership skills.
• Ability to motivate and develop a team.
• Experience managing customer queries and complaints effectively.

Responsibilities

• Supervise team to optimize customer experience.
• Handle administrative tasks including till transactions.
• Drive sales on the shop floor in absence of senior management.

Skills

Customer Service

Team Leadership

Motivation

Job description

Our Role

You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs. This will help ensure that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.

You will naturally embody our PRIDE values, leading everyone in the team to bring their best every day and serve as the first point of contact in the absence of higher store management.

What you'll be doing

• Supervise the team to optimize the customer experience as part of TWC multi-channel strategy.
• Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance.
• Ensure that all customer queries and complaints are handled in a timely and efficient manner.
• Oversee store presentation, including cleanliness, visual display, and merchandising, to reflect the brand standards.
• Perform administrative tasks such as till transactions, cashing up, and staff discount purchases.
• Hold keys to the store, open and close the store, complete relevant checklists, and handle cash.
• Drive sales on the shop floor in the absence of senior management, optimizing sales and customer service at all times.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees for their dedication; we reward this with great benefits and competitive salaries.

• 50% discount on our products
• 23 days holiday, rising to 25 during service
• A Volunteer Day with a charity of your choice
• A discretionary bonus scheme may be awarded annually in addition to a competitive salary
• Perkplace Benefits Platform offering various discounts on wellbeing and lifestyle
• Automatic enrollment into the Group Personal Pension scheme
• Post-probation, life assurance coverage
• Social events, including Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that celebrates diversity of backgrounds and identities. We strive to ensure our environment allows people to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

We are dedicated to an active Equality, Diversity, and Inclusion Policy, starting from our recruitment and selection processes. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.