Supervisor

Frankieandbennys; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

A Place for Everyone

Flexible Working

Awesome Discounts

Wellbeing & Support

Career Growth

Perks & Rewards

Team Celebrations

Free meals on shift

Early access to wages

Discounted gym memberships

Job summary

Frankie & Benny’s in Cardiff is seeking a Front of House Supervisor to lead daily guest experiences with energy and leadership. You’ll work closely with the management team to ensure smooth, high-quality service and a welcoming atmosphere for all guests.

The role requires strong hospitality focus, teamwork, and a proactive approach to guest satisfaction, with opportunities for development and progression within the business. Join a team that values people and great service.

Qualifications

• Open and close the restaurant securely and confidently.
• Lead the floor with the Management Team to run smooth, successful shifts.
• Be the go-to person, supporting Front and Back of House teams and building relationships.
• Deliver standout service to ensure every guest leaves with a smile.
• Thrive in a fast-paced, high-energy environment.

Job description

At Frankie & Benny’s, we believe the bestmoments in life are shared—over pizza, burgers, laughter, and unforgettablememories. If you love great food and great vibes, and you’re ready to lead ateam that delivers amazing guest experiences, we’d love to welcome you asaFront of House Supervisor!

Why Join Frankie & Benny’s?

We know that happy teams create the best experiences, so weoffer:

• APlace for Everyone– We celebrate individuality and believe ourdifferences make us stronger. Whoever you are, if you bring passion andleadership, there’s a seat at our table for you!
• FlexibleWorking– Contracts that fit your lifestyle.
• AwesomeDiscounts– 50% off food and drink across all Big Table Groupbrands, plus 25% off for friends & family.
• Wellbeing& Support– Our We Care program includes a 24/7 virtual GP,mental health support, second medical opinion service, and more.
• CareerGrowth– Fully funded apprenticeships and developmentopportunities (Hospitality Supervisor Level 3).
• Perks& Rewards– Free meals on shift, early access to wages,discounted gym memberships, and exclusive savings on theme parks,shopping, and more!
• TeamCelebrations– Competitions, team parties, and chances to wine-points to spend on your favourite retailers.

What You’ll Do as a Supervisor:

• Openand close the restaurantsecurely and confidently.
• Leadthe floor– Work closely with the Management Team to run smooth,successful shifts.
• Bethe go-to person– Support both Front and Back of House teams andbuild strong relationships.
• Deliverstandout service– Make sure every guest leaves with a smile.
• Thrivein the buzz– Bring energy and confidence to a fast-paced,high-energy environment.

Who We’re Looking For:

We don’t believe in “culture fit”—we believe incultureadd. Whether you’re stepping into your first leadership role or bringingyears of experience, if you’re passionate about hospitality, teamwork, andcreating memorable moments, we want to hear from you.

At Frankie & Benny’s, everyone is welcome. We’recommitted to creating a workplace where you can be yourself and thrive. Needadjustments during the hiring process? Just let us know—we’re happy to help.