Supervisor

Mears Group; Cambridge; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance (2x annual salary)

Commercial Vehicle

Pension contributions 5%/3%

Job summary

Mears Group in Cambridge is seeking a skilled Supervisor to lead a social housing repairs team on a busy contract. You will oversee responsive repairs, ensure safety, quality and resident satisfaction, and manage resources, operatives and subcontractors across occupied properties.

The role combines office and field duties with a strong emphasis on leadership, compliance and cost-efficient service delivery. You’ll drive performance, coach staff, and deliver repairs to high standards for residents.

Qualifications

• Experience in a Supervisor role within social housing.
• Strong knowledge of Health & Safety, compliance, and quality standards within housing repairs.
• Full UK driving licence.
• Proven ability to lead and manage damp & mould focused repairs teams.
• Resident-focused communicator with a practical, solutions-driven approach.
• Well organised, decisive, and effective in a fast-paced repairs environment.
• Confident working with systems, subcontractors, and internal stakeholders.

Responsibilities

• Supervise the day-to-day delivery of responsive repairs and maintenance works across occupied homes.
• Take responsibility for ensuring works are completed in line with contractual, legislative, and quality standards.
• Ensure all repairs are completed safely, on time, and to agreed quality standards.
• Carry out regular site visits to monitor progress, resolve issues, and maintain resident satisfaction.
• Inspect equipment and ensure it is safe and fit for purpose.
• Allocate operatives, subcontractors, and resources effectively to meet repairs KPIs and contractual targets.
• Plan and manage workloads to minimise disruption to residents and ensure an efficient service.
• Ensure full compliance with Health & Safety legislation and company procedures across all repairs and maintenance activity.
• Complete post-inspection quality checks and ensure any remedial actions are fully closed out.
• Lead, support, and performance manage operatives, providing day-to-day supervision and coaching.
• Identify skills gaps and support training and development within the team.
• Apply HR policies relating to attendance, conduct, and performance management.
• Manage operational assets including vans, tools, PPE, and van stock.
• Monitor materials usage and order supplies to support cost-effective service delivery.
• Use repairs systems and reports to monitor performance, productivity, and job completion.
• Act as a point of contact for residents, resolving repair and maintenance issues professionally and promptly.
• Liaise with clients, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, audits, and continuous improvement across the repairs service.
• Assist with cost control, forecasting, and identifying operational efficiencies.
• Provide supervisory cover during absences or periods of peak demand.
• Attend toolbox talks, operational briefings, training, and company meetings.
• Ensure all activities reflect company values and deliver a professional, resident-focused service at all times.

Skills

Leadership

Health & Safety

People management

Damp & mould repairs

Resident communication

Organisational skills

Stakeholder liaison

Education

City & Guilds trade qualification

Job description

Annual salary: up to £42,000.00

Supervisor

Location: South Cambs

Full Time Permanent

Salary up to £42,000 per annum, plus, company van & fuel card

42.5 hours per week (8-5 Monday- Friday)

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

About the role:

We’re currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing repairs and maintenance contract in Cambridge. This is a dynamic, office and field-based role where you’ll oversee the delivery of responsive repairs and maintenance works across occupied properties.

This is a fantastic opportunity to step into a leadership role with a strong pipeline of work and a growing presence in the area. You’ll play a key part in ensuring repairs are delivered safely, efficiently, and to a high standard, while providing an excellent service to residents.

Duties:

• Supervise the day-to-day delivery of responsive repairs and maintenance works across occupied homes.
• Take responsibility for ensuring works are completed in line with contractual, legislative, and quality standards.
• Ensure all repairs are completed safely, on time, and to agreed quality standards.
• Carry out regular site visits to monitor progress, resolve issues, and maintain resident satisfaction.
• Inspect equipment and ensure it is safe and fit for purpose.
• Allocate operatives, subcontractors, and resources effectively to meet repairs KPIs and contractual targets.
• Plan and manage workloads to minimise disruption to residents and ensure an efficient service.
• Ensure full compliance with Health & Safety legislation and company procedures across all repairs and maintenance activity.
• Complete post-inspection quality checks and ensure any remedial actions are fully closed out.
• Lead, support, and performance manage operatives, providing day-to-day supervision and coaching.
• Identify skills gaps and support training and development within the team.
• Apply HR policies relating to attendance, conduct, and performance management.
• Manage operational assets including vans, tools, PPE, and van stock.
• Monitor materials usage and order supplies to support cost-effective service delivery.
• Use repairs systems and reports to monitor performance, productivity, and job completion.
• Act as a point of contact for residents, resolving repair and maintenance issues professionally and promptly.
• Liaise with clients, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, audits, and continuous improvement across the repairs service.
• Assist with cost control, forecasting, and identifying operational efficiencies.
• Provide supervisory cover during absences or periods of peak demand.
• Attend toolbox talks, operational briefings, training, and company meetings.
• Ensure all activities reflect company values and deliver a professional, resident-focused service at all times.

Role Criteria:

• Experience in a Supervisor role within social housing.
• Strong knowledge of Health & Safety, compliance, and quality standards within housing repairs
• Relevant City & Guilds (or equivalent) trade qualification
• Full UK driving licence
• Proven ability to lead and manage damp & mould focused repairs teams
• Resident‑focused communicator with a practical, solutions‑driven approach
• Well organised, decisive, and effective in a fast‑paced repairs environment
• Confident working with systems, subcontractors, and internal stakeholders

Benefits we can offer you.

• Company Sick Pay
• Life Assurance (2x annual salary)
• Commercial Vehicle
• 5% employee and 3% employer pension contribution with People pension

• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day -Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.