Supervisor

Marstons Plc; Bridgend; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

30% off pubs/restaurants/hotels

Reliable hours contract

Meal deal on shift

Flexible hours

Apprenticeship programmes

Health and wellbeing discounts

Job summary

Marston’s is looking for a Supervisor to lead the team on our busy pub floor and deliver memorable guest experiences. You’ll coach staff, manage opening/closing, stock and cashing up, and partner with the pub management team to keep standards high.

We offer a friendly, lively environment with a clear career pathway and benefits such as staff discounts, a reliable hours contract, a £4.50 meal deal on shift, flexible hours, and apprenticeship programmes.

Qualifications

• Has previous experience in a Supervisory or Team Leader role.
• Leads and motivates the pub team to deliver memorable guest experiences.
• Opens, closes, stocks and cashes up with integrity.
• Provides excellent customer service and acts as a role model.
• Thinks on the spot and uses initiative to resolve issues.
• Manages shift operations to ensure a smooth handover when leadership is away.

Responsibilities

• Lead and motivate staff to deliver great guest experiences.
• Coordinate with pub management to run the business efficiently.
• Open and close shifts, manage stock and cashing up.
• Uphold customer service excellence and team engagement.
• Maintain smooth shift operations and coverage when managers are absent.

Skills

Leadership

Team coordination

Cash handling

Customer service

Initiative

Operations management

Job description

We’re on the lookout for a Supervisor to join our team!

Right at the heart of the pub – creating moments of joy. You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you’ll:

Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you:

If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!

What you get from us:

You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.