Supervisor

NFH Restaurants Ltd; Basildon; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

28 days paid holiday

Staff discount

Free meal while working

Contracted hours (no zero hours)

Job summary

Slim Chickens in Basildon is seeking a Supervisor to partner with the Management team in delivering an exceptional guest experience. You’ll support day-to-day operations across Front of House and Back of House, lead by example, and help maintain brand standards while driving profitability and staff engagement.

We’re looking for people with leadership in hospitality, strong communication, and a passion for training and developing teams to excel in a fast-casual environment.

Qualifications

• Proven leadership expertise and ability to coach and develop managers.
• Experience in a catering/hospitality management role is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise team members and assist managers in daily operations.
• Maintain high standards in guest hospitality and brand integrity.
• Ensure compliance with health, safety and company procedures.
• Train and develop staff to deliver excellent guest experiences.
• Support local marketing and drive restaurant performance.

Skills

Leadership

Team management

Guest service

Education

Experience in hospitality management

Job description

DESCRIPTION

Supervisors are our Assistant Managers’ right-hand partners. They do more than simply support and occasionally take the reins. As a supervisor you’ll play a full part making the restaurant the best it can be. Our restaurants usually have 1 to 2 supervisors, and while the roles may differ slightly depending on whether they’re front of house or back of house, one thing does remain the same, you are on hand to support the team in delivering an amazing guest experience every time!

Our Company

We are a dynamic multi-brand franchisee passionate about food and hospitality.

We are growing in the UK within the different brands we represent.

Our people are the heart of our business. Our amazing teams that deliver food and exceptional service to our guests are passionate about what they do. We celebrate individuality, reward hard work, and encourage ambition in each role.

Our Brand

Slim Chickens is an exciting fast-casual restaurant brand that has built up a huge following in the U.S.A and is rapidly growing with expansion in the UK with sites nationwide. Our Southern hospitality and freshly cooked to order chicken has attracted thousands through our doors and has proved a great hit with the Brits since we started operations here in the UK.

As we expand across the UK, we are building a team of passionate, ambitious, driven people to deliver the best possible guest experience and to help us in opening our new sites.

We have built up a reputation of serving the highest quality chicken, marinated in buttermilk, hand-breaded and cooked-to-order, all served to our guests with our friendly Southern American style hospitality. Our food is honest, meals are social, and the door is always open.

We know that the experience our guests receive will only be as good as the people who deliver it, and this is where you can get in on the action and join the Slims Nation.

As a Supervisor for Slim Chickens, you will:

• Support the Manager in the day-to-day management of the business, both Front of House and Back of House
• Lead by example and inspire your team to deliver outstanding guest hospitality
• Act as a brand ambassador, building awareness of the Slim Chickens brand
• Support with local marketing opportunities to drive sales and the presence of your restaurant and the Slim Chickens brand in your local area
• Ensure compliance with all Company policies and procedures.
• Proactively develop and train your team to be the best at what they do
• Help in building a passionate, engaged team that provides a great guest experience and can support with future new site opening
• Provide regular feedback to your teams, demonstrating how they can be the best at their roles

To carry out this role you will need to be over 18

Responsibilities

• Supervise Team Members
• Support the Assistant Managers to oversee all day-to-day restaurant operations to ensure all Company standards are adhered to
• Ensure that all audit requirements are adhered to, including Health and Safety, Food Audits, Stock take, EHO and Financial Audits
• Build and maintain an efficient team of employees, driving the team towards the business objectives
• Support the manager to control costs without compromising standards and the Slims guest experience, through weekly and daily line checks
• Working in Back of House helping and training the team during peak times
• Comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business

Experience

• Proven leadership expertise and excellent problem-solving skills
• Previous experience working in a management position within the catering and hospitality industry is ideal
• High level of communication skills with the ability to effectively coach and develop your managers and team

Personal Attributes

• Friendly and approachable
• Career orientated
• Have superb organisation skills
• Uplifting and motivating with a good sense of humour
• Strong communication skills
• Enthusiasm and strong but fun personality
• Excellent time management
• Take pride in personal appearance

What’s in it for you?

• A chance to join a company with ambitious growth plans with opportunities to develop and progress your career in an exciting industry
• Participation in the pension scheme
• 28 days paid holiday (pro-rated if you're part-time)
• An overall fun, motivated, and growing team to work with!
• Stream - Access to advanced pay
• 50% Discount off your total bill for you and 5 friends in our restaurants (T&C's apply)
• Free meal while you’re working
• Your growth and development is as important to us as it is to you- we work with you to support your development every step of the way.
• We offer contracted hours that fit with your life, no zero hours!

If all the above sounds like you then we would love to have you as part of our team! Come join Slims Nation!