Supervisor

Wates; Abbots Worthy; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company vehicle or allowance

Pension scheme

Generous holiday entitlement

Job summary

Wates is seeking an experienced Supervisor to oversee responsive maintenance across Winchester, coordinating repairs and leading a multi-trade team to meet service, quality, and performance targets.

You will plan workloads, monitor KPIs, ensure safety compliance, handle customer concerns, and liaise with tenants and contractors while supporting workforce planning and continuous improvement; a DBS check is required at offer stage.

Qualifications

• SSSTS certification is essential.
• Experience supervising maintenance programmes.
• Strong understanding of multiple trades (carpentry, plumbing, electrical).
• Excellent communication, leadership and problem-solving skills.
• Good knowledge of health and safety requirements.

Responsibilities

• Lead and support a team of multi-trade operatives, driving productivity, quality, and performance standards
• Allocate workloads, manage priorities, and ensure resources are effectively utilised across the programme of works
• Carry out site inspections and quality checks to ensure compliance with company standards and contractual requirements
• Monitor progress against KPIs, identifying and addressing any risks to delivery
• Ensure all work activities are completed in line with health and safety legislation and company procedures
• Manage customer concerns and complaints, taking ownership through to resolution
• Liaise with tenants, contractors, and internal departments to ensure effective communication and service delivery
• Support workforce planning, performance reviews, and continuous improvement initiatives

Skills

SSSTS certification

Maintenance supervision

Multi-trade knowledge

Leadership

Health and safety knowledge

Driving licence

Job description

We are seeking an experienced Supervisor to oversee the delivery of responsive maintenance works across Winchester. This role is focused on planning, coordinating, and driving the successful completion of repairs while leading a team of multi-trade operatives to achieve service, quality, and performance targets.

You will play a key role in ensuring works are completed efficiently, resources are effectively managed, and customers receive a high standard of service.

• Lead and support a team of multi-trade operatives, driving productivity, quality, and performance standards
• Allocate workloads, manage priorities, and ensure resources are effectively utilised across the programme of works
• Carry out site inspections and quality checks to ensure compliance with company standards and contractual requirements
• Monitor progress against KPIs, identifying and addressing any risks to delivery
• Ensure all work activities are completed in line with health and safety legislation and company procedures
• Manage customer concerns and complaints, taking ownership through to resolution
• Liaise with tenants, contractors, and internal departments to ensure effective communication and service delivery
• Support workforce planning, performance reviews, and continuous improvement initiatives

• SSSTS certification (essential)
• Experience supervising planned or responsive maintenance programmes, ideally within social housing
• Strong understanding of multiple trades, including carpentry, plumbing, electrical, and general building maintenance
• Proven ability to manage workloads, resources, and operational performance
• Excellent communication, leadership, and problem-solving skills
• Strong knowledge of health and safety requirements within a maintenance environment
• Full UK driving licence

• A collaborative and supportive team environment
• Opportunities for career development and training
• Competitive benefits, including company vehicle or allowance
• Pension scheme and generous holiday entitlement

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our commitments: Do not remove this text

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.